Customer Delivery Driver - Redruth Extra

Tesco PLC; Redruth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading grocery retailer in England seeks a Customer Delivery Driver to assist with deliveries across the region. This role requires a valid driving license and focuses on delivering excellent customer service while managing deliveries. Successful candidates will benefit from flexible working hours and the opportunity to engage positively with customers each day.

Qualifications

• Must have a valid UK/EU/EEA Driving licence (Full or Automatic) for at least 12 months.
• No more than 3 penalty points on the driving licence.

Responsibilities

• Ensure the van and trays are clean and organized.
• Leave the back yard clean and clear of rubbish.
• Load the van as required and check for roadworthiness.
• Talk to customers about their orders and handle substitutions.
• Deliver orders on time and communicate with customers if early.

Skills

Customer service skills

Driving proficiency

Time management

Job description

Overview

Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location. It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

As the face of Tesco out on the road, we deliver all the way from Lands\' End to John O\'Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That\'s why this role is about much more than just driving: it\'s about helping others and delivering great service, with a smile. It\'s hands on, physical and full of variety. No two shifts are ever the same and our customer\'s look for help in all kinds of different ways. For most of the day you\'ll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them. So whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction everyone is welcome at Tesco.

Responsibilities

• I ensure the van and trays I use are clean and kept tidy/organised.
• Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were my own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customer\'s time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.
• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you."
• Acting quickly to respond to the changing needs of our customers and embracing change within my store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.

Qualifications

• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.