Customer Delivery Driver - Montrose Superstore

Tesco; Montrose; Presencial; GBP 20.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working

Disability Confident Leader status

Descripción de la vacante

Tesco is hiring Customer Delivery Drivers to deliver groceries directly to customers' homes, providing a friendly and efficient service. You will work independently most of the day with on-site support from managers and colleagues when needed.

The role involves loading, maintaining your van, and communicating clearly with customers about order changes and substitutions. Pay starts at £14.18 per hour, rising to £15.45 in M25 stores, with a guaranteed minimum of 16 hours per week and options

Formación

• Proven customer-facing service experience.
• Valid UK/EU/EEA driving licence required for at least 12 months with <=3 penalty points.
• Ability to work independently with a positive, friendly manner.

Responsabilidades

• Deliver groceries and orders to customers within agreed time windows.
• Load and unload deliveries safely and maintain vehicle cleanliness.
• Keep customers informed about order changes and substitutions, handling refunds when needed.
• Ensure van, trays and work area are clean, tidy and roadworthy.
• Build rapport with customers and colleagues to maintain high service standards.
• Be flexible and adapt to changing routes, schedules and store requirements.

Conocimientos

Customer service

Driving

Communication

Time management

Descripción del empleo

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; its about helping people and delivering great service with a smile.

Its hands?on, physical and full of variety, with no two shifts the same. Youll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at 14.18 per hour, rising to 15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.

Loading the van safely and completing all checks to ensure its roadworthy, reliable, and ready to deliver great service.

Talking customers through any order changes, substitutions, or short?dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.

Handling products with care, treating every order as if it were your own to maintain quality and customer trust.

Delivering within the customers time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.

Be warm and welcoming with customers and colleagues.

Respond quickly to changing customer needs and embrace change while out on the road and in the store.

Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tescos vision is to be every customers favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

Were committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyones Welcome.

We also understand that life varies for each of us, so were always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.