Customer Delivery Driver - Lisburn Bentrim Rd Superstore

ENGINEERINGUK; Lisburn; On-site; Full time

Job summary

An established industry player is seeking dedicated Customer Delivery Drivers to join their team. In this role, you'll not only drive but also interact with customers, ensuring their shopping experience is seamless and enjoyable. Your responsibilities will include maintaining the cleanliness of the delivery vehicle, communicating effectively with customers regarding their orders, and providing exceptional service with a smile. With a commitment to diversity and inclusion, this company offers a supportive environment where you can thrive. If you're energetic, customer-focused, and ready to make a difference, this opportunity is perfect for you.

Benefits

20 days holiday plus personal day

10% employee discount

Access to free wellbeing services

Life cover of five times your pay

Uniform provided

Flexible working options

Qualifications

• Valid driving license with no more than 3 penalty points required.
• Ability to build relationships and communicate effectively.

Responsibilities

• Deliver customer shopping trips while ensuring cleanliness and organization.
• Engage with customers about their orders and provide excellent service.

Skills

Customer Service

Teamwork

Communication

Time Management

Driving

Education

Valid UK/EU/EEA Driving Licence

Job description

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Sector: Retail and Wholesale
Role: Driver
Contract Type: Permanent
Hours: Full Time

About the role

Availability Window:

1. Sun 18:00:00 - 22:00:00
2. Tue 19:00:00 - 23:00:00
3. Fri 13:00:00 - 22:00:00

Our Customer Delivery Driver rate of pay starts from £13.35 an hour. Additional payments may also apply depending on location.

It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too.

Customers are at the heart of everything we do. As the face of Tesco out on the road, we deliver all the way from Lands' End to John O'Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. This role is about much more than just driving: it's about helping others and delivering great service, with a smile.

You will be responsible for delivering your part of our customer shopping trip by:

1. Ensuring the van and trays I use are clean and kept tidy/organised.
2. Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
3. Ensuring trays are washed as part of the tray wash process.
4. Loading the van as required, checking the van for roadworthiness.
5. Talking to the customer about any changes to their order, including short code items and substitutions, offering a refund for anything they are unhappy with.
6. Taking care of products/deliveries as if they were my own.
7. Explaining to the customer that they will not be charged any more for their substitutions.
8. Delivering during the customer's time slot.
9. Calling the customer before arriving at their property if early.
10. Calling the store/centre if running 30 or more minutes late.

You will need:

1. To build relationships with colleagues to create team spirit.
2. To be warm and welcoming in interactions with customers and colleagues.
3. To act quickly to respond to the changing needs of our customers.
4. To be energetic and driven to deliver beyond expectations.
5. To share ideas with my Manager and other colleagues on how we can improve our store for customers.
6. A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

What's in it for you?

1. Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
2. Request flexible working from day one.
3. Get 10% off and 15% at pay day weekends.
4. Access to free wellbeing services with a range of resources to support your mind, body, and life.
5. Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
6. Benefits to suit you, choose what you use.
7. Uniform provided and policies to support you for all of life's moments, big and small.
8. Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

About Us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

Please note: Tesco will only recruit individuals who have passed the school leaver’s age.