Customer Delivery Driver - Kings Lynn Hrwck Extra

Tesco Retail; Swaffham; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Flexible working hours

Disability Confident Leader

Job summary

Tesco is looking for a Customer Delivery Driver to represent the company on the road and in customers' homes. The role is hands-on and varied, with independent work most of the day and back-up support from managers at base.

You’ll deliver excellent service with a smile and handle customer needs with care. The position requires a valid UK/EU/EEA driving licence for at least 12 months, and benefits from flexible hours.

Qualifications

• Must hold a valid UK/EU/EEA driving licence for at least 12 months with no more than 3 penalty points.
• Excellent customer service and a friendly, professional manner.
• Able to work flexible hours, including early mornings and weekends as required.

Responsibilities

• Keep van and work area clean and organised so orders are delivered in perfect condition.
• Load van safely and complete checks to ensure roadworthiness.
• Explain order changes or substitutions to customers and process refunds when needed.
• Deliver within customer's time slot, providing warm, natural service at the doorstep.
• Build positive relationships with customers and colleagues to support great teamwork.

Skills

Customer service

Driving

Communication

Job description

Availability Window

Days From time To time Sun 06:00:00 19:00:00 Mon 17:00:00 23:30:00 Tue 17:00:00 23:00:00

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.

It’s handson, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

• Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
• Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
• Talking customers through any order changes, substitutions, or shortdated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
• Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
• Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
• Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
• Be warm and welcoming with customers and colleagues.
• Respond quickly to changing customer needs and embrace change while out on the road and in the store.
• Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.

We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer,