Customer Delivery Driver - Kings Lynn Hrwck Extra

Tesco Retail; Dereham; On-site; GBP 20,000 - 21,000; Full time

Job summary

Tesco is hiring Customer Delivery Drivers to bring groceries directly to customers’ homes. You’ll drive, load, and deliver with a focus on friendly, helpful service and high quality. Shifts cover evenings, weekends, and varied hours, with a minimum of 16 hours per week and a base presence at the Tesco network.

Role emphasizes safe driving, product care, and clear communication while meeting customers in their time slots and keeping service levels high across diverse neighbourhoods.

Qualifications

• Valid UK/EU/EEA driving licence with full or automatic transmission and ≤3 penalty points.
• Able to work flexible shifts, including evenings and weekends.
• Excellent customer service and communication.

Responsibilities

• Deliver groceries to customers within agreed time windows.
• Load and unload van safely and keep vehicle clean.
• Explain substitutions or refunds with a friendly manner to keep the experience smooth.
• Handle products with care to maintain quality and trust.
• Deliver within the customer’s time slot and provide warm service at the doorstep.
• Build strong relationships with colleagues to support great team service.
• Be welcoming to customers and colleagues.
• Adapt to changing needs while on the road and in-store.

Skills

Customer service

Driving licence

Attention to detail

Time management

Job description

Availability Window

Days From time To time Sun 19:00:00 23:00:00 Thu 07:00:00 19:00:00 Fri 07:00:00 19:00:00 Sat 18:00:00 23:00:00

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.

It’s handson, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

• Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
• Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
• Talking customers through any order changes, substitutions, or shortdated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
• Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
• Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
• Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
• Be warm and welcoming with customers and colleagues.
• Respond quickly to changing customer needs and embrace change while out on the road and in the store.
• Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.

We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.