Customer Delivery Driver - Hanley Extra

Tesco; Hempstalls; On-site; GBP 20,000 - 21,000; Part time

Benefits offered by this job

Holiday entitlement with 20 days + 1

Colleague discount 10% – 15%

Wellbeing services

Life cover

Pension with employer matching

Cycle-to-work

Uniform provided

Job summary

Tesco is seeking dedicated Customer Delivery Drivers to bring groceries to customers’ homes across the UK. You’ll work independently yet stay connected with a supportive team at base, delivering in defined time windows with a smile and a high standard of service.

You’ll handle loading, safety checks, substitutions, and time-slot deliveries, ensuring a positive customer experience. A valid licence and friendly attitude are essential.

Qualifications

• Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
• Be warm and welcoming with customers and colleagues.
• Respond quickly to changing customer needs and embrace change while out on the road and in the store.
• Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.

Responsibilities

• Deliver to customers within their agreed time slots and ensure shopping is delivered in good condition.
• Load the van safely and perform checks to ensure it is roadworthy and reliable for deliveries.
• Communicate any order changes or substitutions in a friendly manner and offer refunds where needed to keep the experience smooth.
• Handle products with care to maintain quality and customer trust on every delivery.
• Provide warm, natural service at the doorstep and make customers feel valued and well looked after.

Skills

Customer service

Teamwork

Adaptability

Communication

Job description

Days From time To time Sun 11:00:00 23:00:00

Mon 19:00:00 23:00:00

Fri 13:00:00 20:00:00

Sat 08:00:00 20:00:00

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.

It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

You will be responsible for

• Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
• Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
• Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
• Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
• Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

You will need

• Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
• Be warm and welcoming with customers and colleagues.
• Respond quickly to changing customer needs and embrace change while out on the road and in the store.
• Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

What’s in it for you?

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
• Uniform provided, plus policies to support you through life’s key moments

About Us

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.

We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.