Customer Delivery Driver - Great Yarmouth

ENGINEERINGUK; Great Yarmouth; On-site; Full time

Job summary

An established industry player is seeking a Customer Delivery Driver to join their team in Great Yarmouth. This role is not just about driving; it's about connecting with customers and delivering exceptional service. You'll enjoy the flexibility of guaranteed hours while being part of a supportive team that values your contributions. With a focus on customer satisfaction, you'll engage with diverse clients and ensure their needs are met with a smile. Join a company that prioritizes employee well-being and offers numerous benefits, making this an exciting opportunity for anyone looking to make a difference in their community.

Benefits

20 days holiday plus personal day

Flexible working options

10% discount on purchases

Access to free wellbeing services

Life cover of five times your pay

Award-winning pension plan

Uniform provided

Access to colleague networks

Qualifications

• Strong customer service skills and ability to build relationships.
• Valid driving licence with no more than 3 penalty points.

Responsibilities

• Ensure the van is clean and organized for deliveries.
• Communicate effectively with customers regarding their orders.
• Maintain cleanliness in delivery areas and manage product care.

Skills

Customer Service

Teamwork

Communication

Adaptability

Time Management

Education

Valid UK/EU/EEA Driving Licence

Job description

Customer Delivery Driver - Great Yarmouth

About the role
Availability Window

Days From time To time
Sun 13:00:00 23:00:00
Fri 19:00:00 23:00:00
Sat 19:00:00 23:00:00

Our Customer Delivery Driver rate of pay starts from £12.92 an hour; this increases to £14.05 for stores inside the M25. Additional payments may also apply depending on location.

It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we'd like you to be available to work - the availability windows. We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you're available to work match closely but not exactly to the times we are advertising, we'd still love to hear from you.

Customers are at the heart of everything we do.

As the face of Tesco out on the road, we deliver all the way from Lands' End to John O'Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That's why this role is about much more than just driving: it's about helping others and delivering great service, with a smile.

It’s hands-on, physical and full of variety. No two shifts are ever the same and our customers look for help in all kinds of different ways. For most of the day you'll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them.

So whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction, everyone is welcome at Tesco.

You will be responsible for:

1. Ensuring the van and trays I use are clean and kept tidy/organised.
2. Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
3. Ensuring trays are washed as part of the tray wash process.
4. Loading the van as required, checking the van for roadworthiness.
5. Talking to the customer about any changes to their order, including short code items and substitutions, offering a refund for anything they are unhappy with.
6. Taking care of products/deliveries as if they were my own.
7. Explaining to the customer that they will not be charged any more for their substitutions.
8. Delivering during the customers time slot.
9. Calling the customer before arriving at their property if early.
10. Calling the store/centre if running 30 or more minutes late.

You will need:

1. Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
2. Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say 'Thank you'.
3. Acting quickly to respond to the changing needs of our customers and embracing change within my store.
4. Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
5. Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
6. A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

What's in it for you?

1. Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
2. Request flexible working from day one.
3. Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
4. Access to free wellbeing services with a range of resources to support your mind, body, and life.
5. Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
6. Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes.
7. Uniform provided and policies to support you for all of life's moments, big and small.
8. Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

About Us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.