Customer Delivery Driver - Feltham Dukes Green Superstore

ENGINEERINGUK; Greater London; On-site; Full time

Job summary

Join a forward-thinking company as a Customer Delivery Driver, where your role goes beyond just driving. You'll be the face of the company, delivering exceptional service to customers across the region. This position offers a chance to build relationships, respond to customer needs, and ensure every delivery is handled with care and professionalism. With a focus on teamwork and customer satisfaction, you'll enjoy a supportive environment that values your contributions. This is more than a job; it's an opportunity to make a difference in people's lives while enjoying various perks and benefits.

Benefits

20 days holiday plus personal day

Flexible working options

Discounts on shopping

Access to wellbeing services

Life cover

Pension contributions

Uniform provided

Colleague networks

Qualifications

• Strong customer service skills to engage and assist customers effectively.
• Ability to work collaboratively in a team environment.

Responsibilities

• Deliver products to customers while ensuring excellent service.
• Maintain cleanliness and organization of the delivery vehicle.

Skills

Customer Service

Teamwork

Communication

Problem Solving

Time Management

Education

Valid UK/EU/EEA Driving Licence

Job description

Customer Delivery Driver - Feltham Dukes Green Superstore

Sector: Retail and Wholesale
Role: Driver
Contract Type: Permanent
Hours: Full Time

About the role
Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

Customers are at the heart of everything we do. As the face of Tesco out on the road, we deliver all the way from Lands' End to John O'Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That's why this role is about much more than just driving: it's about helping others and delivering great service, with a smile.

Your Responsibilities:

1. Ensure the van and trays are clean and kept tidy/organised.
2. Leave the back yard clean, tidy and clear of rubbish, and pick up litter as seen.
3. Ensure trays are washed as part of the tray wash process.
4. Load the van as required, checking the van for roadworthiness.
5. Communicate with the customer about any changes to their order, including short code items and substitutions, offering a refund for anything they are unhappy with.
6. Take care of products/deliveries as if they were your own.
7. Explain to the customer that they will not be charged any more for their substitutions.
8. Deliver during the customer's time slot.
9. Call the customer before arriving at their property if early.
10. Call the store/centre if running 30 or more minutes late.

You will need:

1. To build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
2. To be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say 'Thank you'.
3. To act quickly to respond to the changing needs of our customers and embrace change within the store.
4. To be energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for you.
5. To share ideas with your Manager and other colleagues on how we can improve our store for customers.
6. A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

What's in it for you?
Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
Request flexible working from day one.
Get 10% off and 15% at payday weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
Access to free wellbeing services with a range of resources to support your mind, body, and life.
Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes.
Uniform provided and policies to support you for all of life’s moments, big and small.
Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

About Us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity, and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.