Customer Delivery Driver - Dover Extra

Tesco; New Forest; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Customer Delivery Driver who will be the face of the brand, delivering exceptional service to customers. This hands-on role requires flexibility, teamwork, and a commitment to maintaining high standards. With guaranteed hours and a supportive team, this position offers stability and the chance to make a difference in customers' lives.

Benefits

20 days holiday plus personal day

10% off and 15% at pay day weekends

Access to free wellbeing services

Life cover and pension contributions

Uniform provided

Qualifications

• Must have a valid UK/EU/EEA Driving licence for at least 12 months.
• Ability to build relationships with colleagues and customers.

Responsibilities

• Delivering customer shopping trips and ensuring cleanliness of the van.
• Communicating with customers about order changes and substitutions.
• Loading the van and checking for roadworthiness.

Skills

Customer Service

Teamwork

Flexibility

Communication

Education

Valid UK/EU/EEA Driving licence

Job description

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Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12), we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; therefore, if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That’s why this role is about much more than just driving: it's about helping others and delivering great service, with a smile.

It’s hands-on, physical, and full of variety. No two shifts are ever the same, and our customers look for help in all kinds of different ways. For most of the day, you’ll feel like your own boss, delivering to your customers, but there is always a team of Managers and colleagues back at base ready to support you when needed.

So whether you are looking for flexibility to suit your current lifestyle, job stability, or an opportunity to change career direction, everyone is welcome at Tesco.

About the role

Availability Window

• Sun: 09:00 - 19:00
• Sat: 09:00 - 19:00

Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12), we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; therefore, if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That’s why this role is about much more than just driving: it's about helping others and delivering great service, with a smile.

It’s hands-on, physical, and full of variety. No two shifts are ever the same, and our customers look for help in all kinds of different ways. For most of the day, you’ll feel like your own boss, delivering to your customers, but there is always a team of Managers and colleagues back at base ready to support you when needed.

So whether you are looking for flexibility to suit your current lifestyle, job stability, or an opportunity to change career direction, everyone is welcome at Tesco.

You will be responsible for

Delivering your part of our customer shopping trip by:

• Ensuring the van and trays I use are clean and kept tidy/organised.
• Leaving the backyard clean, tidy, and clear of rubbish, and picking up litter as I see it.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including short code items and substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were my own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customer’s time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.
  

You will need

• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say ‘Thank you’.
• Act quickly to respond to the changing needs of our customers and embrace change within my store.
• Be energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Share ideas with my Manager and other colleagues on how we can improve our store for customers.
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
  

Whats in it for you?

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use – from discounts and shares to cycle-to-work schemes
• Uniform provided and policies to support you for all of life’s moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks, click here.
• Click here to read more about the benefits we have available for our colleagues

About Us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.

Diversity, equity, and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love, and others are going through life-changing moments like becoming a carer, nearing retirement, or adapting to parenthood. So, talk to us throughout your application about how we can support.

We’re proud to have been accredited as a Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Please note

Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leaver’s age for your country, click here.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery, and driving roles.

On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date to manage all applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us, please visit www.tescoplc.com

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Retail