Customer Delivery Driver - Dover Extra

Tesco; Dover; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking Customer Delivery Drivers who are passionate about providing excellent service. In this hands-on role, you will be responsible for delivering groceries to customers' homes, ensuring they receive their orders on time and in perfect condition. With a focus on customer satisfaction, you'll engage with customers, handle their queries, and maintain the cleanliness of your delivery vehicle. This position offers flexibility and the opportunity to be part of a diverse team that values inclusion and support. If you're looking for a role that combines driving with customer interaction, this is the perfect opportunity for you.

Qualifications

• Valid UK/EU/EEA Driving Licence for at least 12 months.
• Ability to handle customer interactions warmly and effectively.

Responsibilities

• Ensure the van and trays are clean and organized.
• Deliver orders within specified time slots and communicate with customers.

Skills

Customer Service

Communication Skills

Time Management

Problem Solving

Job description

Availability Window

Days	From time	To time
Sun	09:00:00	19:00:00
Sat	09:00:00	19:00:00

Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues a minimum of 16 guaranteed hours each week. If you'd prefer to work fewer hours (minimum 12), we have opportunities for that too and would love to hear from you.

The table shows the periods during which we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, with 3 weeks’ notice of your shifts. We are flexible and open to matching your availability, even if it doesn't align exactly with the advertised times. Click here to read more.

Customers are at the heart of everything we do.

As the face of Tesco on the road, we deliver from Lands’ End to John O’Groats. Our Customer Delivery Drivers meet and talk to customers in their homes daily. This role is about more than just driving: it’s about helping others and delivering excellent service with a smile.

The role is hands-on, physical, and varied. No two shifts are the same, and customers often need help in different ways. Most of your day, you’ll be your own boss, delivering to customers, with support from Managers and colleagues back at base.

Whether you seek flexibility, job stability, or a career change, everyone is welcome at Tesco.

Your responsibilities include:

• Ensuring the van and trays are clean, tidy, and organized.
• Leaving the customer’s yard clean and picking up litter.
• Washing trays as part of the tray wash process.
• Loading the van and checking its roadworthiness.
• Talking to customers about order changes, substitutions, and refunds.
• Handling products carefully and explaining substitution charges.
• Delivering within the customer’s specified time slot.
• Calling customers before early arrivals and informing stores if late.

• Building relationships with colleagues to foster team spirit.
• Being warm and welcoming in interactions, understanding customer needs, and saying ‘Thank you’.
• Responding quickly to changing customer needs and embracing change.
• Being energetic and driven to exceed expectations, balancing home and work life.
• Sharing ideas for store improvements with managers and colleagues.
• Having a valid UK/EU/EEA Driving Licence (Full or Automatic) for at least 12 months, with no more than 3 penalty points.

Our vision at Tesco is to become every customer’s favorite way to shop, whether at home or on the move. Our core purpose is ‘Serving our customers, communities, and planet a little better every day’.

Diversity, equity, and inclusion (DE&I) are fundamental to us. We want everyone to feel represented and comfortable being themselves at work. Everyone’s welcome here.

We understand that life is different for each of us. We support flexible working arrangements. Whether you're starting your career, caring for someone, nearing retirement, or adapting to parenthood, talk to us about how we can support your needs.

We’re proud to be a Disability Confident Leader and are committed to an inclusive, accessible recruitment process. For support details, please click here.

Please note:

Tesco recruits only individuals who have passed the school leaver’s age. To check the school leaver’s age in your country, click here.

Candidates over 18 are only accepted for roles involving early mornings before 6:15 am, late nights after 9:45 pm, or work in specific areas like warehouses, alcohol, bakery, or driving.

During high application volumes, some roles may close early. We provide feedback only to shortlisted candidates attending interviews.

For more about us, visit www.tescoplc.com.