Customer Delivery Driver - Dover Extra

ENGINEERINGUK; Dover; On-site; Full time

Job summary

An established industry player is seeking dedicated Customer Delivery Drivers to join their dynamic team. This role is not just about driving; it's about delivering exceptional service and building relationships with customers. You'll enjoy a flexible working environment, with guaranteed hours and the opportunity to work with a supportive team. As the face of the company on the road, you'll be responsible for ensuring that every delivery meets our high standards of service. If you're energetic, customer-focused, and ready to make a difference, this is the perfect opportunity for you.

Benefits

20 days holiday plus personal day

10% discount on purchases

Access to free wellbeing services

Life cover of five times your pay

Uniform provided

Flexible working options

Qualifications

• Strong customer service skills and ability to build relationships with colleagues.
• Must possess a valid driving licence for at least 12 months.

Responsibilities

• Deliver customer orders while ensuring cleanliness and organization of the van.
• Communicate effectively with customers about their orders and any changes.
• Maintain a positive and energetic attitude while delivering orders.

Skills

Customer Service

Teamwork

Communication

Problem Solving

Time Management

Education

Valid UK/EU/EEA Driving Licence

Job description

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Sector: Retail and Wholesale
Role: Driver
Contract Type: Permanent
Hours: Full Time

About the Role

Availability Window:

1. Wed 08:00 - 20:00
2. Fri 19:00 - 23:00
3. Sat 13:00 - 22:00

Our Customer Delivery Driver rate of pay starts from £12.92 an hour; this increases to £14.05 for stores inside the M25. Additional payments may also apply depending on location.

It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too.

Customers are at the heart of everything we do. As the face of Tesco on the road, we deliver all the way from Lands' End to John O'Groats. Our Customer Delivery Drivers meet and talk to different customers in their homes every day. This role is about much more than just driving; it's about helping others and delivering great service, with a smile.

It's hands-on, physical, and full of variety. No two shifts are ever the same, and our customers look for help in different ways. You'll feel like your own boss, delivering to your customers, but there is always a team of Managers and colleagues back at base ready to support you.

Your Responsibilities

You will be responsible for delivering your part of our customer shopping trip by:

• Ensuring the van and trays are clean and kept tidy/organized.
• Leaving the back yard clean, tidy, and clear of rubbish, and picking up litter as you see it.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including short code items and substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were your own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customer's time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.

You Will Need

• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Be warm and welcoming in interactions with customers and colleagues.
• Act quickly to respond to the changing needs of our customers.
• Be energetic and driven to deliver beyond expectations.
• Share ideas with your Manager and other colleagues on how we can improve our store for customers.
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

What's in it for You?

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
• Request flexible working from day one.
• Get 10% off and 15% at payday weekends.
• Access to free wellbeing services.
• Life cover of five times your pay and an award-winning pension.
• Uniform provided and policies to support you for all of life's moments.
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

About Us

Our vision at Tesco is to become every customer's favorite way to shop. Our core purpose is 'Serving our customers, communities, and planet a little better every day'.

Diversity, equity, and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work.

We're proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process.

Please Note

Tesco will only recruit individuals who have passed the school leaver's age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm.