Customer Delivery Driver - Carlisle Warwick Rd Superstore

Tesco; Carlisle; On-site; GBP 20,000 - 21,000; Full time

Benefits offered by this job

Holiday allowance

Employee discount

Wellbeing services

Life cover

Pension with employer contributions

Cycle to work scheme

Uniform provided

Job summary

Tesco is hiring Customer Delivery Drivers to meet customers in their homes and deliver great service with a smile. This hands-on, varied role lets you work independently most of the day, with support from managers back at base as needed.

Pay starts at £14.18 per hour, rising to £15.45 in M25 stores. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available. Loading, delivery, and customer-focused service are core duties.

Qualifications

• Customer-facing role with strong service orientation.
• Ability to build rapport with customers and colleagues.
• Adaptable to changing routes and customer needs.
• Hold a valid UK/EU/EEA driving licence with minimal points.

Responsibilities

• Keep van and workspace clean and organized for each delivery.
• Load the van safely and perform pre-delivery checks.
• Explain changes or substitutions to customers and handle refunds when needed.
• Handle products with care to ensure quality and accurate orders.
• Deliver within agreed time slots with friendly doorstep service.

Skills

Customer service

Relationship building

Communication

Timely delivery

Safe driving

Job description

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; its about helping people and delivering great service with a smile.

Its hands?on, physical and full of variety, with no two shifts the same. Youll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at 14.18 per hour, rising to 15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

About the role

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; its about helping people and delivering great service with a smile.

Its hands?on, physical and full of variety, with no two shifts the same. Youll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at 14.18 per hour, rising to 15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

You will be responsible for

• Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
• Loading the van safely and completing all checks to ensure its roadworthy, reliable, and ready to deliver great service.
• Talking customers through any order changes, substitutions, or short?dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
• Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
• Delivering within the customers time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

You will need

• Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
• Be warm and welcoming with customers and colleagues.
• Respond quickly to changing customer needs and embrace change while out on the road and in the store.
• Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Whats in it for you?

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay?day weekends, with a second card to share with family
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an award?winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle?to?work schemes
• Uniform provided, plus policies to support you through lifes key moments

About Us

Tescos vision is to be every customers favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

Were committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyones Welcome.

We also understand that life varies for each of us, so were always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.