Customer Delivery Driver - Bury St Edmunds Superstore

ENGINEERINGUK; Bury St Edmunds; On-site; Part time

Job summary

An established industry player is seeking a Customer Delivery Driver to enhance customer experiences through exceptional service. This hands-on role involves delivering orders while ensuring the van is clean and organized. You'll engage with customers, addressing their needs and providing solutions, all while being supported by a dedicated team. With flexible hours and a variety of shifts, this position offers a dynamic work environment where no two days are the same. Join a company that values diversity and inclusion, and be part of a mission to serve communities responsibly and sustainably.

Benefits

Holiday starting at 20 days

Flexible working options

10% employee discount

Access to wellbeing services

Life cover

Award-winning pension

Uniform provided

Colleague networks access

Qualifications

• Ability to build relationships with colleagues and customers.
• Valid driving license with minimal penalty points required.

Responsibilities

• Delivering customer orders and ensuring van cleanliness.
• Engaging with customers to provide service and resolve issues.
• Maintaining communication regarding delivery schedules.

Skills

Customer Service

Teamwork

Communication

Time Management

Problem Solving

Education

Valid UK/EU/EEA Driving Licence

Job description

Customer Delivery Driver - Bury St Edmunds Superstore

About the role

Availability Window:

1. Mon 07:00 - 14:00
2. Wed 06:00 - 12:00
3. Thu 07:00 - 13:30
4. Fri 07:00 - 13:30
5. Sat 07:00 - 14:00

Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

Customers are at the heart of everything we do. As the face of Tesco out on the road, we deliver all the way from Lands' End to John O'Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That's why this role is about much more than just driving: it's about helping others and delivering great service, with a smile.

It's hands-on, physical and full of variety. No two shifts are ever the same and our customers look for help in all kinds of different ways. For most of the day, you'll feel like your own boss, delivering to your customers, but there is always a team of Managers and colleagues back at base ready to support you when you need them.

You will be responsible for delivering your part of our customer shopping trip by:

1. Ensuring the van and trays I use are clean and kept tidy/organised.
2. Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
3. Ensuring trays are washed as part of the tray wash process.
4. Loading the van as required, checking the van for roadworthiness.
5. Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
6. Taking care of products/deliveries as if they were my own.
7. Explaining to the customer that they will not be charged any more for their substitutions.
8. Delivering during the customer's time slot.
9. Calling the customer before arriving at their property if early.
10. Calling the store/centre if running 30 or more minutes late.

You will need:

1. To build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
2. To be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say ‘Thank you’.
3. To act quickly to respond to the changing needs of our customers and embrace change within my store.
4. To be energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
5. To share ideas with my Manager and other colleagues on how we can improve our store for customers.
6. A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

What's in it for you?

1. Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
2. Request flexible working from day one.
3. Get 10% off and 15% at pay day weekends.
4. Access to free wellbeing services with a range of resources to support your mind, body, and life.
5. Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
6. Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes.
7. Uniform provided and policies to support you for all of life’s moments, big and small.
8. Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

About Us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

Please note: Tesco will only recruit individuals who have passed the school leaver’s age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.