Customer Delivery Driver - Bromley By Bow Superstore

Tesco UK; Greater London; On-site; GBP 20,000 - 21,000; Part time

Job summary

Tesco UK is seeking a Customer Delivery Driver to serve customers at their homes across Greater London. Shifts cover everyday windows with a minimum of 16 hours per week, and some locations offer more.

The role focuses on friendly, reliable delivery, maintaining vehicle readiness and helping customers with substitutions and refunds as needed. Pay starts at £14.18 per hour and rises to £15.45 in stores within the M25.

Qualifications

• Valid UK/EU/EEA driving licence held for 12+ months with no more than 3 penalty points.
• Customer-focused and able to work independently and safely.

Responsibilities

• Deliver groceries to customers in their homes while maintaining a friendly, professional demeanour.
• Keep van, trays and work area clean and orderly for every delivery.
• Load the van safely and complete checks for roadworthiness.
• Explain order changes or substitutions to customers and process refunds when needed.
• Deliver within customer time slots and ensure a positive doorstep experience.
• Build strong relationships with colleagues to support great service.
• Be warm and welcoming with customers and colleagues.
• Respond quickly to changing customer needs while on the road and in-store.
• Hold a valid UK/EU/EEA driving licence for at least 12 months with ≤3 penalty points.

Skills

Driving

Customer service

Time management

Job description

Availability Window

• Sun 08:00:00 - 23:00:00
• Mon 08:00:00 - 23:00:00
• Tue 08:00:00 - 23:00:00
• Wed 08:00:00 - 23:00:00
• Thu 08:00:00 - 23:00:00
• Fri 08:00:00 - 23:00:00
• Sat 08:00:00 - 23:00:00

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it's about helping people and delivering great service with a smile.

It's hands-on, physical and full of variety, with no two shifts the same. You'll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.

Loading the van safely and completing all checks to ensure it's roadworthy, reliable, and ready to deliver great service.

Talking customers through any order changes, substitutions, or short-dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.

Handling products with care, treating every order as if it were your own to maintain quality and customer trust.

Delivering within the customer's time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.

Be warm and welcoming with customers and colleagues.

Respond quickly to changing customer needs and embrace change while out on the road and in the store.

Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We're committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone's Welcome.

We also understand that life varies for each of us, so we're always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.