Customer Delivery Driver - Basingstoke Superstore

ENGINEERINGUK; Basingstoke; On-site; Full time

Job summary

An established industry player is seeking a Customer Delivery Driver to join their team in Basingstoke. This exciting role not only involves driving but also engaging with customers to ensure a positive delivery experience. With a commitment to service excellence, you'll be the face of the company, delivering products and building relationships with customers. Enjoy a supportive work environment with flexible hours and a range of benefits, including holiday entitlement and discounts. If you're passionate about customer service and enjoy driving, this opportunity is perfect for you!

Benefits

20 days holiday plus personal day

Flexible working options

10% discount on purchases

Access to wellbeing services

Life cover

Pension contributions

Uniform provided

Colleague networks access

Qualifications

• Must have a valid driving licence for at least 12 months with minimal penalty points.
• Strong customer service and communication skills are essential.

Responsibilities

• Deliver products to customers while ensuring a great service experience.
• Maintain cleanliness and organization of the delivery van and trays.
• Communicate effectively with customers regarding their orders.

Skills

Customer Service

Teamwork

Communication

Driving Skills

Problem Solving

Education

Valid UK/EU/EEA Driving Licence

Job description

Customer Delivery Driver - Basingstoke Superstore

Sector: Retail and Wholesale
Role: Driver
Contract Type: Permanent
Hours: Full Time

About the Role
Our Customer Delivery Driver rate of pay starts from £12.92 an hour; this increases to £14.05 for stores inside the M25. Additional payments may also apply depending on location.
It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12), we have opportunities for this too and would still love to hear from you.

Customers are at the heart of everything we do. As the face of Tesco out on the road, we deliver all the way from Lands' End to John O'Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That's why this role is about much more than just driving: it's about helping others and delivering great service, with a smile.

You Will Be Responsible For:

1. Ensuring the van and trays I use are clean and kept tidy/organised.
2. Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
3. Ensuring trays are washed as part of the tray wash process.
4. Loading the van as required, checking the van for roadworthiness.
5. Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
6. Taking care of products/deliveries as if they were my own.
7. Explaining to the customer that they will not be charged any more for their substitutions.
8. Delivering during the customers time slot.
9. Calling the customer before arriving at their property if early.
10. Calling the store/centre if running 30 or more minutes late.

You Will Need:

1. Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
2. Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say 'Thank you'.
3. Acting quickly to respond to the changing needs of our customers and embracing change within my store.
4. Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
5. Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
6. A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

What's in it for You?
• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life's moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

About Us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.