Customer Delivery Driver - Basingstoke Superstore

TESCO UK; Basingstoke; On-site; GBP 19,000 - 22,000; Part time

Job summary

Tesco UK is hiring Customer Delivery Drivers to bring groceries to customers' homes with a smile. This role blends hands-on driving with friendly in-home service, offering variety and independence during shifts while supported by an approachable store team.

You will be expected to load and secure goods safely, verify orders, handle substitutions, and maintain vehicle cleanliness. A valid UK driving licence with up to 3 points is required, with guaranteed hours and flexibility to suit different

Qualifications

• Must hold a valid UK driving licence.
• Customer-focused with friendly service.
• Ability to work independently and as part of a team.

Responsibilities

• Deliver orders within the customer’s time slot and provide warm, natural service at the doorstep.
• Load the van safely and ensure all checks are completed for roadworthiness.
• Keep the van, trays and work area clean, tidy and organised to protect product quality.
• Assist customers with order changes, substitutions or short-dated items and arrange refunds when needed.
• Build strong relationships with colleagues to foster team spirit and deliver excellent customer service.

Skills

Driving licence (UK)

Customer service

Job description

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.

It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.

Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.

Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.

Handling products with care, treating every order as if it were your own to maintain quality and customer trust.

Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.

Be warm and welcoming with customers and colleagues.

Respond quickly to changing customer needs and embrace change while out on the road and in the store.

Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.

We also understand that life varies for each of us, so we’re always open to conversations about flexible working.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.