Customer Delivery Driver - Southampton Superstore

Tesco UK; Southampton; Hybrid; GBP 18,000 - 26,000; Full time

Job summary

Tesco UK is looking for Customer Delivery Drivers to bring groceries and essentials directly to customers’ homes across the United Kingdom. You’ll be on the road, delivering in line with time slots and upholding high service standards.

You’ll load the van, perform safety checks, and engage customers in a warm, helpful manner. A valid UK driving licence and good communication are essential for delivering a reliable, friendly service.

Qualifications

• Hold a valid UK/EEA driving licence for at least 12 months with no more than 3 penalty points.
• Excellent customer service and communication skills.
• Able to load, unload and deliver goods safely and efficiently.

Responsibilities

• Deliver orders to customers within promised time windows.
• Load and unload goods; keep van and workspace clean and organised.
• Engage with customers warmly, handle substitutions and refunds where needed.
• Provide friendly, confident service and build strong relationships with customers.
• Follow safety checks to ensure vehicle roadworthiness and on-time deliveries.

Skills

Customer service

Safe driving

Time management

Teamwork

Tools

Valid UK driving licence

Job description

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.

It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.

Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.

Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.

Handling products with care, treating every order as if it were your own to maintain quality and customer trust.

Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.

Be warm and welcoming with customers and colleagues.

Respond quickly to changing customer needs and embrace change while out on the road and in the store.

Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.

We also understand that life varies for each of us, so we’re always open to conversations about flexible working.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.