Customer Delivery Driver - Ballymena Superstore

ENGINEERINGUK; Ballymena; On-site; Full time

Job summary

An established industry player is seeking a Customer Delivery Driver to join their team in Ballymena. This role is not just about driving; it's about building relationships with customers and ensuring their shopping experience is exceptional. You'll be responsible for delivering orders, maintaining the cleanliness of your vehicle, and providing a warm, friendly service. With flexible working options and a range of benefits including holiday entitlement and discounts, this position offers a fantastic opportunity to be part of a customer-focused team. If you are passionate about service and enjoy working with people, this role is perfect for you.

Benefits

20 days holiday plus personal day

Flexible working options

10% off shopping

Access to free wellbeing services

Life cover

Uniform provided

Qualifications

• Valid UK/EU/EEA Driving licence required with no more than 3 penalty points.
• Energetic and driven to deliver beyond expectations.

Responsibilities

• Delivering customer shopping trips with a focus on service and cleanliness.
• Communicating with customers about their orders and ensuring satisfaction.

Skills

Customer Service

Teamwork

Communication

Driving

Problem Solving

Job description

Customer Delivery Driver - Ballymena Superstore

Sector: Retail and Wholesale
Role: Driver
Contract Type: Permanent
Hours: Full Time

About the role
Our Customer Delivery Driver rate of pay starts from £13.35 an hour. Additional payments may also apply depending on location.

It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

Customers are at the heart of everything we do.

As the face of Tesco out on the road, we deliver all the way from Lands' End to John O'Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That's why this role is about much more than just driving: it's about helping others and delivering great service, with a smile.

You will be responsible for:

1. Delivering your part of our customer shopping trip by ensuring the van and trays are clean and kept tidy/organised.
2. Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as seen.
3. Ensuring trays are washed as part of the tray wash process.
4. Loading the van as required, checking the van for roadworthiness.
5. Talking to the customer about any changes to their order, including short code items and substitutions.
6. Taking care of products/deliveries as if they were your own.
7. Delivering during the customer's time slot.
8. Calling the customer before arriving at their property if early.
9. Calling the store/centre if running 30 or more minutes late.

You will need:

1. To build relationships with colleagues to create team spirit.
2. To be warm and welcoming in interactions with customers and colleagues.
3. To act quickly to respond to the changing needs of our customers.
4. To be energetic and driven to deliver beyond expectations.
5. To share ideas with your Manager and colleagues on how to improve our store.
6. A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

What's in it for you?

1. Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
2. Request flexible working from day one.
3. Get 10% off and 15% at pay day weekends.
4. Access to free wellbeing services.
5. Life cover of five times your pay and an award-winning pension.
6. Uniform provided and policies to support you.

About Us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.