Customer Delivery Driver

Tesco Retail; Scarborough; On-site; GBP 19,000 - 22,000; Part time

Job summary

Tesco is seeking a Customer Delivery Driver to represent the brand on the road and deliver groceries to customers’ homes with a friendly, helpful approach.

Role requires maintaining a clean vehicle, delivering within time windows, and providing excellent service. A valid driving licence and customer-facing experience are preferred, with flexible hours to meet store needs.

Qualifications

• Experience delivering great service to customers.
• Able to work independently and manage time on the road.
• Strong alignment to Tesco values and customer care.

Responsibilities

• Load and unload groceries safely, ensuring items are secure and organized.
• Deliver orders within the scheduled time window and verify items with customers.
• Explain substitutions or issues politely and arrange refunds where needed.
• Keep the van clean, check roadworthiness, and perform basic safety checks.
• Build positive relationships with customers and colleagues to uphold service standards.

Skills

Customer service

Communication

Time management

Tools

Driving licence (full or automatic)

Job description

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.

It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We offer a minimum of 16 guaranteed hours a week, with options from 12 hours if you prefer. Your shifts will be scheduled within the availability windows shown, and you’ll get at least 3 weeks’ notice. If your availability is close to what we need, we still encourage you to apply.

• Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
• Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
• Talking customers through any order changes, substitutions, or short dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
• Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
• Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

• Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
• Be warm and welcoming with customers and colleagues.
• Respond quickly to changing customer needs and embrace change while out on the road and in the store.
• Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve our customers, communities and the planet a little better every day by acting responsibly and sustainably.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone's Welcome.

We understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We’re proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process.

Tesco will only recruit individuals who have passed the school leaver's age.