Customer Delivery Driver

Tesco Retail; Batley; On-site; GBP 19,000 - 22,000; Full time

Job summary

Tesco is looking for Customer Delivery Drivers in the United Kingdom to join our home delivery network. You will be responsible for delivering groceries to customers, loading vans safely, and ensuring orders arrive in perfect condition.

You'll work flexible shifts with a guaranteed minimum 16 hours per week; pay starts at £14.18 per hour, rising to £15.45 in M25 stores. A valid UK/EU/EEA driving licence is required, with up to 3 penalty points.

Qualifications

• Hold a valid UK/EU/EEA driving licence for at least 12 months with no more than 3 penalty points.
• Flexible shifts with minimum 16 hours per week; options from 12 hours.
• Able to deliver friendly, helpful service at customers' doorsteps.

Responsibilities

• Keep van, trays, and work area clean, tidy, and organised for perfect deliveries.
• Load the van safely and perform checks to ensure roadworthiness.
• Explain order changes or substitutions calmly and handle refunds when needed.
• Handle products with care to maintain quality and customer trust.
• Deliver within the customer’s time slot with warm, natural service at the doorstep.
• Build strong relationships with colleagues to support team performance.
• Be adaptable to changing customer needs while on the road and in-store.

Skills

Driving licence

Job description

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.

It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We offer a minimum of 16 guaranteed hours a week, with options from 12 hours if you prefer. Your shifts will be scheduled within the availability windows shown, and you’ll get at least 3 weeks’ notice. If your availability is close to what we need, we still encourage you to apply.

• Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
• Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
• Talking customers through any order changes, substitutions, or short dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
• Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
• Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

• Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
• Be warm and welcoming with customers and colleagues.
• Respond quickly to changing customer needs and embrace change while out on the road and in the store.
• Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve our customers, communities and the planet a little better every day by acting responsibly and sustainably.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone's Welcome.

We understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We’re proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process.

Tesco will only recruit individuals who have passed the school leaver's age.