Customer Delivery Driver

Tesco PLC; Royston; On-site; GBP 20,000 - 21,000; Full time

Benefits offered by this job

Holiday entitlement 20–22 days

Personal day

Flexible working from day one

Colleague Card discount

Wellbeing services

Life cover

Pension with company match

Discounts and cycle-to-work schemes

Uniform provided

Job summary

Tesco PLC is seeking Customer Delivery Drivers to represent Tesco on the road, delivering great service with a smile. You’ll work independently much of the day, with support from managers and colleagues at base when needed.

Pay starts at £14.18 per hour, rising to £15.45 in M25 stores, with a guaranteed minimum of 16 hours per week and options for 12-hour roles. Flexible working is available from day one, with benefits including store discounts and life cover.

Qualifications

• Hold a valid UK driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
• Be warm and welcoming with customers and colleagues.
• Respond quickly to changing customer needs while out on the road.

Responsibilities

• Keep van, trays and work area clean, tidy and organised so every customer receives their shopping in perfect condition.
• Load the van safely and complete checks to ensure it's roadworthy and ready to deliver great service.
• Talk customers through order changes or substitutions, or short-dated items and offer refunds when needed to keep the experience smooth.
• Handle products with care to maintain quality and customer trust.
• Deliver within the customer's time slot with warm, natural doorstep service.

Skills

Customer service

Team player

Adaptable

Excellent communication

Job description

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it's about helping people and delivering great service with a smile.

It's hands-on, physical and full of variety, with no two shifts the same. You'll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

You will be responsible for

• Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
• Loading the van safely and completing all checks to ensure it's roadworthy, reliable, and ready to deliver great service.
• Talking customers through any order changes, substitutions, or short-dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
• Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
• Delivering within the customer's time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

You will need

• Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
• Be warm and welcoming with customers and colleagues.
• Respond quickly to changing customer needs and embrace change while out on the road and in the store.
• Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)

Flexible working available from day one

10% off with your Colleague Clubcard, rising to 15% on pay-day weekends, with a second card to share with family

Free wellbeing services to support your mind, body and life

Life cover worth five times your pay and an award-winning pension with matching contributions up to 7.5%

A range of benefits to choose from, including discounts, shares and cycle-to-work schemes

Uniform provided, plus policies to support you through life's key moments