Customer Delivery Driver

Fenwick Limited; North East; On-site; GBP 40,000 - 60,000; Full time

Job summary

A family-owned department store group in North East England seeks a Customer Delivery Driver to support their distribution center. This role requires a clean driving license and customer service skills. You'll deliver and assemble large goods while maintaining safe driving practices. Competitive pay, benefits, and a focus on employee development are offered.

Benefits

Salary of £12.92 per hour

20 days holiday plus 8 bank holidays

Up to 25% staff discount

Structured onboarding and training

Wellbeing programme

Free on-site parking

Qualifications

• Clean Category C (18t) License for at least 1 year.
• Valid Digital Tachograph card and CPC qualification.
• Experience in a similar role.

Responsibilities

• Provide outstanding service during deliveries.
• Ensure legal compliance while driving.
• Perform warehouse-based tasks when not driving.

Skills

Customer service

Communication skills

Driving safely

Job description

We have an exciting opportunity for a warehouse colleague / commercial driver to support our Killingworth Distribution Centre during the busiest time of the year as a Customer Delivery Driver!

Please note that this is a fixed-term opportunity until the end of December 2025.

Working hours: 40 hours – 5 x 8-hour shifts per week, during the hours of 8 am to 5 pm.

About the role

As a Customer Delivery Driver, you will provide outstanding service to every customer by aiding in the delivery and, if required, assembling of large goods into customers’ homes.

You will be a professional and courteous road user, ensuring legal compliance and adherence to driving and working time directive regulations.

This role will cover the busiest period of the year within the Home Deliver team, with additional deliveries when required. When not driving, the successful candidate will perform warehouse-based tasks.

Please Note:

To be successful, you must have proof of a clean, valid C1 License, a Digital Tachograph Card, and CPC Qualification.

When you join Fenwick, you'll receive:

• Salary of £12.92 per hour
• 20 days holiday plus 8 bank holidays (pro-rata)
• Up to 25% staff discount in-store and online
• Structured onboarding and training with achievable KPIs and development opportunities
• WeCare wellbeing programme
• Free and secure on-site parking

What we are looking for in a candidate…

We seek warm, welcoming individuals who are adaptable, courageous, innovative, and goal-oriented.

Specific requirements include:

• Holding a clean Category C (18t) License for at least 1 year – most deliveries are made using a 7.5t vehicle (CE+1 advantageous)
• No more than 6 points on your license, with no DR10, CD10, or IN10 endorsements
• Valid Digital Tachograph card and CPC qualification
• Relevant experience in a similar role
• Experience delivering excellent customer service
• Good communication skills

About Fenwick

Fenwick is the UK’s largest family-owned department store group, with a rich heritage and history that has shaped who we are today. We are on an exciting journey of investment, looking towards a future as bold and brilliant as our past.

Our 2,000-strong workforce spans stores, support functions—including Digital, Buying & Merchandising, IT, Finance, People, and Customer Service—and our distribution centres and restaurants. We are always looking for talented individuals to join our growing family and help us exceed customer expectations.