Customer Delivery Driver

Tesco PLC; Manchester; On-site; GBP 20,000 - 21,000; Part time

Benefits offered by this job

Holiday leave

Flexible hours

Colleague Clubcard

Wellbeing services

Life cover

Pension with matching

Discounts & shares

Cycle-to-work

Job summary

Tesco PLC is seeking Customer Delivery Drivers in Manchester to join our home delivery network. You will be the face of Tesco on the road, delivering groceries with a smile and providing great service within assigned time slots.

This role is hands-on, physical and varied, with support from a friendly team. You’ll drive safely, load and unload, and ensure orders arrive in perfect condition.

Qualifications

• Previous customer-facing delivery experience preferred.
• Valid UK driving license for at least 12 months with up to 3 penalty points.
• Ability to manage time and deliver within time slots.

Responsibilities

• Keep van and work area clean and organised so every customer receives their shopping in perfect condition.
• Load the van safely and complete all checks to ensure it's roadworthy and ready to deliver great service.
• Explain order changes, substitutions or short-dated items to customers in a friendly way and handle refunds when needed to keep the experience smooth.
• Handle products with care, treating every order as if it were your own to maintain quality and customer trust.
• Deliver within the customer's time slot, providing warm, natural service at the doorstep.

Skills

Customer service

Driving

Delivery logistics

Communication

Job description

Availability Window Days From time To time
Mon 07:00:00 19:00:00
Wed 18:00:00 22:00:00
Fri 07:00:00 19:00:00

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it's about helping people and delivering great service with a smile.
It's hands-on, physical and full of variety, with no two shifts the same. You'll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

What is in it for you

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay-day weekends, with a second card to share with family
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an award-winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle-to-work schemes
• Uniform provided, plus policies to support you through life's key moments

You will be responsible for

• Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
• Loading the van safely and completing all checks to ensure it's roadworthy, reliable, and ready to deliver great service.
• Talking customers through any order changes, substitutions, or short-dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
• Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
• Delivering within the customer's time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

You will need

• Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
• Be warm and welcoming with customers and colleagues.
• Respond quickly to changing customer needs and embrace change while out on the road and in the store.

Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We're committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone's Welcome.