Customer Delivery Driver

ENGINEERINGUK; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking dedicated Customer Delivery Drivers who are passionate about providing exceptional service. In this hands-on role, you will be the face of the company, delivering groceries to customers across the region. This dynamic position offers variety, flexibility, and the chance to interact with customers daily, ensuring their shopping experience is seamless and enjoyable. With excellent benefits, including holiday time, discounts, and wellbeing services, this is an opportunity to join a company that values its employees and promotes a culture of inclusivity and support. If you're ready to make a difference in customers' lives, this role is for you.

Benefits

20 days holiday plus personal day

10% discount on purchases

Access to wellbeing services

Life cover

Pension with matching contributions

Uniform provided

Flexible working options

Colleague networks access

Qualifications

• Must have a valid UK/EU/EEA Driving licence for at least 12 months.
• Ability to adhere to GB Domestic Driving Rules.

Responsibilities

• Deliver customer shopping trips while ensuring cleanliness and organization.
• Communicate effectively with customers regarding their orders and substitutions.
• Build relationships with colleagues to enhance team spirit.

Skills

Customer Service

Teamwork

Communication

Adaptability

Relationship Building

Education

UK/EU/EEA Driving Licence

Job description

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Sector: Retail and Wholesale

Role: Driver

Contract Type: Permanent

Hours: Full Time

About the role

Customers are at the heart of everything we do. As the face of Tesco out on the road, we deliver all the way from Lands' End to John O'Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That's why this role is about much more than just driving: it's about helping others and delivering great service, with a smile.

It's hands-on, physical, and full of variety. No two shifts are ever the same, and our customers look for help in all kinds of different ways. For most of the day, you'll feel like your own boss, delivering to your customers, but there is always a team of Managers and colleagues back at base ready to support you when you need them.

So whether you are looking for flexibility to suit your current lifestyle, job stability, or an opportunity to change career direction, everyone is welcome at Tesco.

You will be responsible for

Delivering your part of our customer shopping trip by:

1. Ensuring the van and trays I use are clean and kept tidy/organised.
2. Leaving the back yard clean, tidy, and clear of rubbish, and picking up litter as I see it.
3. Ensuring trays are washed as part of the tray wash process.
4. Loading the van as required, checking the van for roadworthiness.
5. Talking to the customer about any changes to their order, including short code items and substitutions, offering a refund for anything they are unhappy with.
6. Taking care of products/deliveries as if they were my own.
7. Explaining to the customer that they will not be charged any more for their substitutions.
8. Delivering during the customers' time slot.
9. Calling the customer before arriving at their property if early.
10. Calling the store/centre if running 30 or more minutes late.

You will need

1. Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
2. Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say 'Thank you'.
3. Act quickly to respond to the changing needs of our customers and embrace change within my store.
4. Be energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
5. Share ideas with my Manager and other colleagues on how we can improve our store for customers.
6. A UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
7. Able to adhere to the GB Domestic Driving Rules.

What's in it for you?

We offer excellent benefits that help make Tesco a great place to work. These include but aren't limited to:

1. Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
2. Request flexible working from day one.
3. Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
4. Access to free wellbeing services with a range of resources to support your mind, body, and life.
5. Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
6. Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes.
7. Uniform provided and policies to support you for all of life's moments, big and small.
8. Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

About Us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities, and planet a little better every day'.

Diversity, equity, and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.

We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process.