Customer Delivery Driver

Sainsbury’s Group; Carlisle; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Discount card 10% off after 4 weeks +

Holiday entitlement

Pension and life cover

Sainsbury's share schemes

Health and wellbeing schemes

Cycle to work

Employee Assistance Programme

Discounts at other retailers

Job summary

Sainsbury’s Group is hiring delivery colleagues to bring groceries to customers’ doors with a friendly, reliable approach. You will drive a refrigerated 3.5 tonne van, perform pre-departure checks, and ensure orders arrive on time and in great condition.

You will engage with customers to answer questions, handle changes, and maintain high service standards while working across a busy store network. A proactive, safety-first mindset is essential.

Qualifications

• Proven ability to deliver friendly, helpful service to customers.
• Capable of safe, compliant driving and vehicle checks.
• Ability to follow planned routes and adapt to conditions.
• Good physical fitness for lifting and moving shopping containers.

Responsibilities

• Deliver groceries to customers in a timely and careful manner.
• Drive a 3.5 tonne refrigerated van between locations.
• Perform van safety checks, cleanliness and security before departure.
• Communicate with customers about delays and order changes.

Skills

Customer service

Safe driving

Route planning

Physical stamina

Job description

• Being the face of Sainsbury's at every doorstep you deliver to, making them feel valued through a thoughtful, friendly and helpful delivery service
• Driving a 3.5 tonne refrigerated van to deliver groceries to our customers on time and in great condition
• Completing checks to make sure the van is roadworthy, clean and organised, and that customers' shopping is secure before setting off
• Following planned routes and driving safely in a variety of locations, traffic, weather and road conditions
• Moving containers weighing up to 15kg and delivering shopping to a variety of properties, which may include steps, lifts or longer walks from the van
• Communicating brilliant with customers, including keeping them informed of any delays, dealing with customer queries and any changes to their order
• When not out making deliveries, you may need to help across the store as needed
  Comfortable driving a larger vehicle safely in different locations, from busy residential streets and city centres to narrow country lanes
• Comfortable working in a fast-paced, physical and high-energy environment, including repeatedly moving shopping containers weighing up to 15kg
• Able to use initiative, solve problems and make safe decisions while out on the road
• Enjoys both working independently while also thriving as part of the wider store team
• Flexibility and willingness to work across the store and take on new challenges
• Open to learning, developing and trying new things to improve our service
• Confident learning to use route and delivery technology
  We offer our colleagues a wide range of rewards and provide competitive benefits:
• Discount card - After 4 weeks employment, 10% off at Sainsbury's, Argos, Tu, and Habitat, increasing to 15% discount at Sainsbury's every Friday and Saturday
• Holiday entitlement - based on the hours you work
• Enhanced Family Leave - Maternity, Paternity, Adoption and more
• Pension and life cover - we'll match between 4-7.5% of your pension contributions and up to 6x life cover
• Sainsbury's share schemes - buy Sainsbury's shares at discounted prices
• Other Retail savings - discounts on eating out, holidays and at other retailers
• Physical wellbeing - cycle to work and bike rental schemes, reduced price gym access and Health/Dental cash plans
• Mental wellbeing - 24/7 access to our Employee Assistance Programme and Online wellbeing platform
• Financial support - interest-free season ticket loans, Pay advance, affordable loans and savings directly from your pay and financial wellbeing resources
• An inclusive place to work and shop We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for careers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here .