Customer & Dealer Support (CADS)

The Rank Group; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading gaming operator in Manchester is seeking confident dealers for a dynamic Customer & Dealer Support role. The position involves ensuring smooth table operations, engaging with customers, and upholding safer gambling standards. Candidates must have strong communication skills and experience with table security. This role requires flexibility to work nights and weekends in a 24/7 environment. A PFL issued by the Gambling Commission is mandatory.

Benefits

Hourly pay rate

Share of uncapped tips

Premium pay night allowance

28 days of holiday

Pension scheme contribution

Life insurance

Long service awards

Online learning access

Free team uniform

Retail discount scheme

Employee assistance programme

Food and soft drinks discounts

Qualifications

• Current PFL issued by the Gambling Commission.
• Strong understanding of table security, game integrity, and safer gambling practices.
• Confidence to supervise tables and support the wider casino team.

Responsibilities

• Support dealers and engage customers on the gaming floor.
• Ensure smooth table operations and uphold safer gambling standards.
• Greet guests and explain games.

Skills

Confidence

Strong understanding of table security

Excellent communication skills

Customer service skills

Job description

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Client:

The Rank Group

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7c5365751f05

Job Views:

4

Posted:

01.08.2025

Expiry Date:

15.09.2025

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Job Description:

Company Description

We are Grosvenor Casinos and we are on a journey to become the UK's most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it’s the ideal time to join us.

As a valued team member, you'll receive the following benefits:

• Hourly pay rate of £
• Tips: Receive a share of uncapped tips
• Premium pay night allowance: An additional £1 per hour after midnight
• Holiday entitlement: 28 days of holiday to relax and recharge (based on full time contracts)
• Pension scheme: We contribute 3% to your pension
• Life insurance:Coverage provided for peace of mind
• Long service awards: Celebrate your career milestones with us
• Online learning: Access supplementary online courses to enhance your skills
• Uniform: We provide a free team uniform
• Retail discount scheme: Enjoy discounts and offers at selected retailers
• Employee assistance programme: Access to support and resources whenever you need them
• Food and soft drinks discounts

Job Description

We’re looking for confident, competent dealers to step into a dynamic Customer & Dealer Support role — where your experience meets leadership on the gaming floor.

In this role, you’ll be the driving force behind smooth table operations, supporting dealers, engaging customers, and ensuring every game is secure, interactive, and unforgettable.

From greeting guests and explaining games to supervising tables and upholding safer gambling standards — you’ll be right at the heart of the action.

Qualifications

• Current PFL issued by the Gambling Commission
• Strong understanding of table security, game integrity, and safer gambling practices
• Excellent communication and customer service skills
• Confidence to supervise tables and support the wider casino team

Additional Information

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.