Customer Data Co-Ordinator

TN United Kingdom; Milton Keynes; Hybrid; GBP 23,000 - 26,000; Full time

Job summary

Join a forward-thinking organization as a Customer Data Co-Ordinator, where your skills in data management and customer service will shine. This role offers the chance to work hybrid after training, ensuring a balanced work-life dynamic. You'll proactively engage with builders to enhance data compliance, making a real impact on homeowners' experiences. With generous leave, a robust pension scheme, and a commitment to personal development, this position is perfect for those seeking a fulfilling career in a supportive environment. Embrace the opportunity to grow and contribute in a unique company that values its people.

Benefits

27 days annual leave

Generous pension scheme

Life Assurance

Subsidised private medical insurance

Cycle to Work scheme

Employee discounts platform

24/7 employee assistance programme

2 days volunteer leave

Equalised parental leave

Payroll Giving

Qualifications

• Experience in data management or strong Excel skills.
• Customer service skills with account management experience preferred.

Responsibilities

• Work with builders to improve homeowner data compliance.
• Monitor and resolve data compliance issues.
• Provide feedback and solutions to builders.

Skills

Data Management

Excel Skills

Customer Service

Communication Skills

Job description

Customer Data Co-Ordinator, Milton Keynes

Client: NHBC

Location: Milton Keynes, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: dc22a773ee37

Job Views: 12

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Salary: £23,000 - £26,000 Depending on experience plus up to 6% discretionary bonus.

Working Location: Milton Keynes – Once fully trained, hybrid work (3 days in office, 2 days from home).

Closing Date: 5th July 2024

This role will require additional IDD checks for the successful candidate.

What we offer:

• 27 days annual leave (plus bank holidays) and a holiday purchase scheme
• Generous pension scheme, with an employer contribution of up to 10.5%
• Life Assurance (x4 salary)
• Subsidised private medical insurance
• Cycle to Work scheme
• Employee discounts platform, including gym discounts
• 24/7 employee assistance programme supporting your mental wellbeing
• 2 days volunteer leave
• Equalised maternity, paternity, adoption leave and pay for all new parents
• Payroll Giving, allowing donations to your chosen charity through monthly pay deductions

What you’ll be doing:

• Proactively working with registered builders to improve and maintain homeowner data compliance levels.
• Monitoring homeowner data compliance at a builder level, investigating issues, and helping to resolve them.
• Communicating regularly via phone, email, and online meetings to provide feedback, guidance, and solutions to builders, documenting actions within agreed timescales.
• Processing files from builders accurately and timely.
• Documenting key business processes and seeking improvements and efficiencies.

The ideal candidate will have:

• Experience working with data or strong Excel skills.
• Customer service skills, with account management experience desirable.
• Strong written and verbal communication skills.

Why you should join us:

At NHBC, we are proud to be unique. No other organisation in our sector offers the variety of services and scale that we do. As a market leader, our name is synonymous with new home warranty and insurance. Our people are driven by our core purpose: to raise standards in housebuilding and protect homeowners.

We are a modern, lifestyle, and family-friendly employer experiencing rapid growth, investing in technology, data, and new ways of working. We seek passionate, talented, and driven individuals to join us.

We encourage flexible working and are always open to discussions about your needs.

Your future with us:

We support internal mobility and offer excellent personal development and career progression opportunities. If you're ambitious and hardworking, you will succeed. We provide full training, ongoing development, and opportunities for recognized qualifications and memberships.

Our inclusive culture:

We are committed to creating an inclusive environment where everyone can be their true selves. We believe in fair treatment, dignity, and respect for all employees and customers. Our active employee networks support open conversations and idea sharing.