Customer Data Analyst

Marks and Spencer; London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading retail company in London is seeking motivated Data Analysts to join its Customer Analytics team. You'll create impactful Power BI reports, conduct ad hoc analysis, and support strategic data solutions. The ideal candidate has a strong desire to learn and collaborate across teams, contributing to a data-driven decision-making culture. This role offers competitive benefits including a discount on products, holiday entitlement, and a fun, dynamic environment.

Benefits

20% employee discount

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Tailored induction and training

Wellbeing support including 24/7 Virtual GP

Charity volunteer day

Qualifications

• Ability to build high-quality reports and visualisations.
• Capability to write SQL queries to extract data for analysis.

Responsibilities

• Build engaging Power BI reports and dashboards.
• Support ad hoc analysis and larger strategic analysis.
• Collaborate across teams to foster a data-driven culture.

Skills

Curious Mindset

Eager to Learn

Team Player

Detail Oriented

Technical Know How

Tools

Power BI

SQL

Job description

Overview

Summary

We are looking for two hardworking and driven Data Analysts to join our new Customer Analytics squad within the Data & AI team. If you're passionate about innovative analytical thinking, getting close to customers, and believe in the power of data to drive business success, we want to hear from you. In this role, you will deliver impactful analysis and create advanced solutions which turn our complex customer data into meaningful insights that inform decision-making and fuel business growth. You'll collaborate closely with stakeholders across the organisation, championing a data-driven culture and helping shape the future of analytics within the business.

All the details

What you'll do

• Build clear, engaging Power BI reports and dashboards that help the business see what\'s really going on with our customers
• Jump in on ad hoc analysis—whether it\'s answering quick questions or digging into something deeper
• Own larger, strategic analysis pieces to understand our customers today and build data solutions for the future
• Support in the development of cross-business capabilities which grow our understanding of the M&S customer
• Collaborate across teams to bring a data-driven mentality into conversations and decisions

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We\'re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special

• After completing your probationary period, you\'ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you\'re passionate about through a dedicated day away from work.

Who you are

• Curious Mindset - Asking Why ? is your favourite question
• Eager to Learn - You\'re open and passionate about learning new tools and techniques to continual expand your knowledge
• Team Player - You love to collaborate; sharing ideas, jump in to help out or learn from others.
• Detail Oriented - You have an eye for accuracy, double checking all your work making sure it all adds up
• Technical Know How - You might not have used Power BI before but you have built high quality reports and visualisations and be able to upskill quickly. You can write your own SQL queries to extract raw data for analysis from the M&S data lake

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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