Customer Data Analyst

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About Your New Company

Your new company
A Birmingham-based financial institution that supports and advises local citizens regarding savings and mortgage lending opportunities. Currently experiencing a rebranding, the local team of 5 is looking for a passionate and data-driven colleague to join their team! You will be reporting to the Customer Analysis and Data Quality Manager.

Your New Role

To support the Information Management team by providing detailed analysis and insight into society’s products, customers, campaigns, and complaints. To maintain models used by the team and manage all customer prompts, mailing files, and direct marketing campaigns.

What You'll Need to Succeed

• Highly numerate and analytical.
• Experience in data processing or reporting related work with a high degree of attention to detail and accuracy.
• Proactive professional with good business acumen who will initiate new ideas within their own projects.
• Moderate to advanced knowledge of Microsoft Excel, Power BI, or similar software, with the capability of manipulating data using a wide range of formulae and functions.
• A minimum of 1 year's exposure to specialist data mining tools and relational databases - SPSS, Business Objects, or equivalent.
• Application of specialist knowledge to ongoing data analysis with the ability to work effectively unsupervised.
• The ability to provide detailed information and interpretation of company data at account or customer level.

What You'll Get in Return

• Listen to your ideas to make our products & services right for our members.
• Promote our products & services in a clear and balanced way, showing the risks as well as the benefits.
• Product rates fairly reflect the benefit of being a mutual, run for the benefit of members.
• Give you time to consider whether the product you have chosen is right for you.
• Deliver what we promise and if we get it wrong, take responsibility and explain to you why and how we can put it right.
• Play an active role in our local communities, working with local community groups, schools & charities.