Customer Coordinator in Bracknell)

Marc Daniels Specialist Recruitment Ltd; Bracknell; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A reputable financial services company is seeking a Customer Service Coordinator in Bracknell to deliver exceptional support to customers. The role involves managing complex inquiries, ensuring compliance with regulations, and providing empathetic assistance during challenging situations. Ideal candidates will have experience in customer service, strong communication skills, and a compassionate, diligent approach to their work. The company offers a hybrid working model, flexible hours, and a supportive team environment.

Benefits

Hybrid working pattern (3 days in office, 2 days remote)

Flexible daily start time

Early finish on Fridays

Ongoing development opportunities

Comprehensive benefits package

Qualifications

• Previous experience in a customer service or financial services role.
• Excellent verbal and written communication skills.
• Organized and able to manage multiple tasks in a deadline-driven environment.

Responsibilities

• Handle inbound and outbound calls with professionalism, empathy, and efficiency.
• Respond to customer emails and written correspondence in a timely manner.
• Accurately maintain records of customer interactions and account updates.

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Compassion

Resilience

Job description

Are you a confident communicator with a passion for delivering outstanding customer service? Do you thrive in a fast-paced environment and enjoy supporting people through challenging situations? If so, we have an excellent opportunity for you.

Our client, a well-established and reputable financial services company, is seeking a Customer Service Coordinator to join their dynamic team. You'll be working in a professional and inclusive environment where teamwork and attention to detail are key.

The Role

As a Customer Service Coordinator, you'll play a crucial role in supporting customers throughout their agreements. You'll handle a range of enquiries - some of which may involve sensitive or complex situations - and ensure that each customer receives the highest standard of care and support.

Key Responsibilities

* Handle inbound and outbound calls with professionalism, empathy, and efficiency

* Respond to customer emails and written correspondence in a timely manner

* Accurately maintain records of customer interactions and account updates

* Support customers in financial difficulty or challenging personal circumstances with care and discretion

* Ensure compliance with company policies and relevant regulatory requirements

* Liaise with third-party partners as needed for account resolution

* Identify and escalate potential fraud or hard-to-contact accounts

* Meet internal quality and service standards

What We're Looking For

* Previous experience in a customer service or financial services role

* Excellent verbal and written communication skills

* Organised and able to manage multiple tasks in a deadline-driven environment

* A compassionate, resilient team player with a strong attention to detail

* Awareness of regulatory standards and consumer duty (desirable)

* Willingness to undergo background screening including a DBS and financial check

What's on Offer

* Hybrid working pattern (3 days in office, 2 days remote)

* Flexible daily start time (between 07:00 and 11:00)

* Early finish on Fridays

* Supportive team environment with ongoing development opportunities

* Inclusive company culture that values individuality and diversity

* Comprehensive benefits package

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