Customer Coordinator

DNV Germany Holding GmbH; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player seeks a Customer Coordinator in the Information Security sector. This dynamic role includes engaging with customers, optimizing auditor utilization, and contributing to customer satisfaction. You'll work closely with a diverse team, ensuring timely contract management and providing essential support. The organization values continuous learning and offers flexible working arrangements, making it an exciting opportunity for those eager to grow in a values-driven environment. If you're passionate about making a difference and thrive in a collaborative setting, this role is perfect for you.

Benefits

Flexible working hours

30 annual leave days

Career growth opportunities

Excellent secondary benefits

International environment

Supportive team atmosphere

Qualifications

• Candidates should possess strong organizational and emotional intelligence skills.
• A desire to learn and contribute to the Information Security sector is essential.

Responsibilities

• Engage with customers to ensure valid contracts and optimize auditor utilization.
• Coordinate between auditors and customers to enhance satisfaction.

Skills

Organizational skills

Emotional intelligence

Independence

Desire to learn

Energy and ambition

Language skills (Dutch and English)

Job description

Job Description:

As a Customer Coordinator (Information Security sector) within Business Assurance, you are responsible for part of the operational process within your sector. This includes calculating and drafting re-certification contracts, processing adjustments to existing contracts, assembling audit teams, and ensuring that audits are conducted within the desired time frame. You will work closely with your direct colleagues within the sector and with colleagues from other departments within Business Assurance Management System Certification.

About the Role:

This is a dynamic and diverse support role with a wide range of activities:

• Engage with Customers: You'll ensure that customers have valid and up-to-date contracts in a timely manner, considering all commercial and technical requirements.
• Support: You'll be a key point of contact for a selected group of auditors and customers within the sector, providing essential support.
• Ensure: You'll optimize the utilization of auditors and minimize their travel time.
• Contribute: You'll coordinate between auditors and customers, directly influencing customer satisfaction.
• System Expert: You'll work daily with various systems to serve our customers and act as our expert.
• Information Security: You'll gain and maintain knowledge of Information Security certification schemes and their market.

Advantages of this Role:

• Continuous learning: This support role offers plenty of opportunities to grow and be challenged.
• Make a difference: You'll support organizations in achieving their goals.
• Work in a values-driven organization:
• We Care: Our team prioritizes our customers, putting them at the center of what we do.
• We Dare: We believe in transparency and quality as benefits for our customers.
• We Share: You'll share knowledge and advise customers with insights and trends.
• Flexible working: Enjoy flexible working hours and the option to work from home.
• Career growth: There are opportunities for promotion within DNV and career development in certification services.
• Excellent benefits: We offer 30 annual leave days (excluding national holidays) and excellent secondary benefits.
• International environment: Work in an exciting international environment with potential for development.
• Enthusiastic team: Contribute your ideas and actions in a pleasant team environment.

About You:

We're looking for candidates from diverse backgrounds, experiences, and skills. Successful candidates will have:

• Desire to learn: A desire to improve and contribute to the Information Security sector.
• Organizational skills: Ability to juggle multiple priorities and work well under pressure.
• Energy and ambition: Bring energy into the room and be a lively, ambitious team player.
• Emotional intelligence: Bright, emotionally intelligent, and a self-starter.
• Independence: Ability to prioritize and execute work independently.
• Language skills: Good command of Dutch and English, both written and spoken.

Interested?

If this sounds like you, we'd love to see your application with an up-to-date CV, telling us why you're "the perfect match."

If you want to know more about the role, please reach out to our Resource Manager, Claudia Smulders.

Email: [e-mail] | Phone: [phone]