Customer Coordinator

Michael Page (UK); Sefton; On-site; GBP 26,000 - 30,000; Full time

Job summary

A consultancy firm in Sefton is seeking a Customer Coordinator to enhance customer support in the energy sector. The role involves addressing customer enquiries, managing records, and ensuring service quality. Candidates should possess solid customer service experience and strong communication skills. The position offers a competitive salary of approximately £26,000 and opportunities for career advancement within a supportive work culture.

Benefits

Competitive salary

Permanent position

Development opportunities

Supportive work culture

Standard holiday leave

Qualifications

• Previous experience in a customer service or coordination role.
• Strong understanding of the energy and natural resources industry.
• Excellent communication and interpersonal skills.
• Proficiency in managing databases and reporting tools.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Act as the primary point of contact for customer enquiries.
• Maintain customer records and update databases.
• Coordinate with internal teams to resolve customer issues.
• Prepare reports on customer feedback and service trends.
• Ensure compliance with industry regulations and company standards.

Skills

Customer service experience

Communication skills

Problem-solving abilities

Attention to detail

Tools

Database management

Reporting tools

Job description

• Friendly & Supportive Working Environment.
• Progression Opportunities.

About Our Client

This small-sized company operates within the energy and natural resources industry, specialising in providing expert services to its clients. The organisation fosters a supportive work environment and values individuals who are committed to delivering exceptional customer care.

Job Description

• Act as the primary point of contact for customer enquiries, ensuring timely and accurate responses.
• Maintain customer records and update databases to reflect accurate information.
• Coordinate with internal teams to resolve customer issues efficiently.
• Monitor service performance and identify opportunities for improvement.
• Prepare reports on customer feedback and service trends.
• Support the implementation of customer service policies and procedures.
• Handle escalated issues with professionalism and a solution-focused approach.
• Ensure compliance with industry regulations and company standards.

The Successful Applicant

A successful Customer Coordinator should have:

• Previous experience in a customer service or coordination role.
• A strong understanding of the energy and natural resources industry.
• Excellent communication and interpersonal skills.
• Proficiency in managing databases and reporting tools.
• A keen eye for detail and problem-solving abilities.
• The ability to work independently and as part of a team.

What's on Offer

• A competitive salary of approximately £26,000.
• A permanent position within a growing company in Southport.
• Opportunities to develop expertise in the energy and natural resources sector.
• A supportive work culture that values employee contributions.
• Standard holiday leave and additional benefits.