Customer Controller

TN United Kingdom; Widnes; On-site; GBP 27,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Controller to join their dynamic Customer Service team. This role involves being the first point of contact for customers, providing support in a fast-paced environment, and ensuring accurate order processing. Candidates should possess a passion for customer service, attention to detail, and strong communication skills. With a commitment to employee development and diversity, this company offers a supportive work environment along with various benefits including wellness programs and gym memberships. If you are reliable and adaptable, this is the perfect opportunity for you.

Benefits

Annual Leave

Pension

Wellness Programs

Eye Care Vouchers

Recognition Awards

Retail Discounts

Gym Memberships

Qualifications

• Experience in a customer service environment or similar role.
• Passion for delivering excellent customer service.

Responsibilities

• Act as the first point of contact for customer deliveries.
• Accurately create all customer orders on the ESL in-house system.

Skills

Customer Service Experience

Attention to Detail

Geographical Knowledge

Strong Numeracy Skills

Strong Literacy Skills

Microsoft Office Proficiency

Excellent Communication Skills

Adaptability

Job description

Job Title: Customer Controller

We are currently seeking a Customer Controller to join our Customer Service team at our Warrington site.

As a Customer Controller, you’ll be the first point of contact for our customers, offering support and customer service in a fast-paced environment to provide a professional service to Stobart customers.

Shift and Working Hours

Shift: 4 fixed nights (4 on 3 off)

Working hours: 44 hours per week, including an hour's unpaid break:

• Tuesday: 18:00 - 02:00
• Wednesday to Friday: 18:00 - 06:00

Salary

£26,416 per annum.

Key Duties

• Act as the first point of contact regarding customer deliveries, from collection to delivery, escalating issues as needed.
• Accurately create all customer orders on the ESL in-house system as per requirements.
• Liaise with Planning Teams and process change requests to ensure timely collection and delivery.
• Manage Driverline calls.
• Coordinate with Forecasting, Planning, and AM teams on additional or short notice loads and costs.
• Monitor delivery compliance, investigate issues, and report outcomes.
• Ensure reporting accuracy, seeking approval from the CS Manager when necessary.
• Learn and utilize customer-specific systems.
• Capture and report additional costs within specified timeframes.
• Complete reports such as dashboards and discrepancy reports as required, liaising with managers.
• Ensure consignments are rated correctly and within timescales.
• Complete daily task lists to confirm all requirements are met.
• Support the Customer Service team as needed.
• Stay updated with news, vacancies, and process updates via the ESL Intranet.

Qualifications

• Experience in a customer service environment or similar role.
• Passion for delivering excellent customer service.
• Attention to detail and accuracy.
• Good geographical knowledge.
• Strong numeracy and literacy skills.
• Proficient in Microsoft Office applications.
• Excellent communication skills.
• Ability to work in a fast-paced environment.
• Reliable, conscientious, and adaptable.
• Driving license and personal transport are essential.

Additional Information

We are committed to diversity and employee development, offering various benefits including annual leave, pension, wellness programs, eye care vouchers, recognition awards, retail discounts, and gym memberships.

If you meet the requirements and are interested, please apply now and join our #WinningTeam!