Customer Content Lead

AQA; Manchester; Hybrid; GBP 42,700 - 51,000; Full time

Job summary

AQA is looking for a Customer Content Lead based in Guildford and Manchester. In this permanent role, you will lead a team to develop impactful content for teachers and learners. Your responsibilities include overseeing content quality and improving collaboration across teams.

The ideal candidate will have experience in team leadership and process improvement, with a strong focus on innovation. A hybrid work model is offered, providing flexibility and a positive work-life balance.

Qualifications

• Experience leading and developing teams.
• Strong prioritisation and decision-making skills.
• A track record of improving processes.

Responsibilities

• Lead and inspire the team in content delivery.
• Oversee content production ensuring quality standards.
• Collaborate cross-directorate for better delivery.

Skills

Team leadership

Stakeholder management

Process improvement

Prioritisation

Attention to quality

Innovative mindset

Job description

Job title: Customer Content Lead
Contract type: Permanent
Location: Guildford and Manchester
Salary: Manchester - £42,700 to £49,000 and Guildford - £44,500 to £51,000
Working arrangements: Hybrid working - 2 days a week in office

Can you see yourself leading and developing a high-performing team who deliver content that makes a real difference for teachers and learners?

As our Customer Content Lead, you'll play a key role in delivering Marketing and Brand's customer content strategy. You'll lead a team of eight and support how high-quality, customer-focused content is planned, produced and delivered.

You will act as deputy to the Customer Content Manager and be instrumental in driving consistency, quality and impact across all customer-facing content. Overseeing the production of a range of content items from training and events to video and revenue enablement, you will ensure our content is clear, accessible and designed around real customer needs - helping teachers feel confident and enabling better outcomes for students.

What you'll do

• Lead, develop and inspire a high-performing team
• Oversee end-to-end content delivery, ensuring quality, pace and alignment to standards
• Work cross-directorate to improve collaboration, prioritisation and delivery
• Drive consistency through clear processes and effective capacity planning
• Use insight and data to improve content performance and customer experience
• Champion innovation to enhance delivery and impact

You'll thrive in this role if you have

• Experience leading and developing teams
• Strong prioritisation and decision-making skills
• A track record of improving processes and ways of working
• Excellent stakeholder management and influencing skills
• High attention to quality and continuous improvement
• A forward-thinking, innovation-focused mindset
• Make a real impact for teachers and learners
• Grow your leadership in a visible, influential role
• Shape how content is delivered across AQA
• Work in a collaborative, ideas-driven environment
• Enjoy flexibility and a healthy work-life balance

Diversity and Inclusion Statement

At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone-regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background-is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.