Customer Contact Centre Executive

Daikin UK; West Midlands Combined Authority; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Daikin UK is seeking a Customer Contact Centre Executive in a hybrid working environment. This role involves delivering exceptional customer service by addressing inquiries, resolving complaints, and guiding customers. With a competitive salary and benefits, it offers a chance to be part of a team that values outstanding service and career growth.

Benefits

7% employer pension contributions

Comprehensive private medical insurance

Ongoing investment in training and development

Annual bonus based on performance

Qualifications

• Strong background in customer service.
• Able to communicate clearly and confidently.
• Proactive and flexible team player.

Responsibilities

• Direct customer contact via phone and email.
• Resolving queries and managing complaints.
• Assisting customers with warranty registration.

Skills

Customer service

Problem solving

Communication

Job description

Birmingham (hybrid working)

Competitive Salary + Bonus + Benefits

Are you passionate about delivering outstanding customer experiences?

At Daikin UK, we believe that every customer interaction is an opportunity to make a difference. We're looking for a Customer Contact Centre Executive who puts people first - someone who listens with empathy, solves problems with care, and thrives on creating positive outcomes for every caller, every time.

If you're driven by a genuine desire to help others and want to be part of a team that values trust, respect, and exceptional customer service, wed love to hear from you.

Whats In It For You

We dont just care about what we do- we care deeply about the people who help us do it. Thats why were committed to recognising and rewarding your contribution every step of the way. When you join our team, youll benefit from:

• A highly competitive annual bonus that reflects your impact and performance.
• 7% employer pension contributions to help secure your future.
• Full product training to give you confidence and expertise in all of Daikins solutions.
• Comprehensive private medical and personal accident insurance for peace of mind.
• Ongoing investment in your training and development, supporting your career growth within a global leader in innovation and sustainability.
  
  

With Daikin, youre not just joining a company; youre becoming part of a team that invests in your growth and celebrates your success.

How You Can Play Your Part

As a key member of our Customer Contact Centre team, youll be the first point of contact for Daikin UKs customers - delivering exceptional service via phone and email. Whether its answering product queries, resolving complaints, or guiding customers through our warranty registration, youll be the voice of Daikin, ensuring every interaction is handled with care, clarity, and professionalism.

Your Day-to-day Responsibilities Will Include

• Direct customer contact with end-users via phone and email.
• Delivering high-quality service by resolving queries, managing complaints, and providing clear, concise information.
• Thinking outside the box to resolve complex issues and ensure customer satisfaction.
• Collaborating across departments to chase internal responses and ensure timely resolutions.
• Supporting technical and pre-sales enquiries, taking ownership of escalated post-sales issues.
• Assisting customers with warranty registration and guiding them through the StandbyMe platform.
• Self-managing your workload - proactively seeking out tasks and taking on additional responsibilities when your own are complete.
  
  

About You

Youll bring a strong background in customer service, and a genuine passion for putting the customer first. Youre someone who thrives in a fast-paced setting, stays calm under pressure, and communicates clearly and confidently - even when handling escalated complaints.

Were looking for someone whos not just reactive, but proactive, a flexible team player with a positive attitude and a passion for delivering outstanding service. If youre the kind of person who enjoys solving problems, thrives in a fast-paced environment, and takes pride in doing things right the first time, wed love to hear from you.

Your Interview Journey

Interview 1: Introduction and Exploration Call

With: Your Daikin Recruitment Business Partner

Purpose: For you to get the lowdown on Daikin; who we are, what we do, and what makes us tick. It also provides us with an opportunity to understand your experiences, motivations, and personality.

Interview 2: Teams Interview

With: Hiring Manager

Purpose: A further in depth detailed discussion to explore your work experience and delve into Daikin's operations, focusing on the specifics of the role.

Interview 3: Final Face to Face Interview

With: Hiring Manager and a Senior Management Team Member

Purpose: Your opportunity to demonstrate your technical understanding of the role and practical skills through a presentation on a topic related to the role.

About Us

Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 90 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology.

We are committed to fostering a diverse and inclusive workplace where all employees and applicants are valued and respected. We believe that diversity in our team enhances creativity, innovation, and performance. We welcome applications from individuals of all backgrounds. Join us in creating an environment where everyone can thrive.

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