Customer Consultant Virgin Money Opportunities Search Results Virgin Money Current Opportunities

Virgin Money; Carlisle; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading financial services provider in Carlisle seeks a Customer Consultant to welcome customers, assist with digital services, and resolve banking queries. Ideal candidates have a passion for customer service, great communication skills, and a flexible approach. This position offers competitive benefits, including family leave, pension, and generous holidays.

Benefits

20 weeks paid family leave

Market-leading pension

Free private medical cover

Flexible benefits package

38.5 days annual leave

Qualifications

• Some experience or a passion for working in customer service.
• Insatiable curiosity and eagerness to help customers.
• Natural ability to engage and build rapport with customers.
• Flexible and positive approach to suit customer needs.
• Team-oriented mindset aimed at achieving goals together.

Responsibilities

• Welcome customers and provide excellent service.
• Educate customers on digital services and benefits.
• Resolve banking queries and find best solutions.
• Collaborate with team members for optimal customer support.

Skills

Customer service experience

Great communication skills

Flexible working approach

Interest in digital technology

Tools

Microsoft Office

Job description

Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily. Our fabulous Carlisle branch has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone, then this opportunity could be what you're looking for!

What you'll be doing:

• Welcoming our lovely customers to the Branch.
• Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
• Resolving any queries customers may have with their banking.
• Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution.
• Working with awesome colleagues across our Branches and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone.

We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team [e-mail]

To be successful in this role, you'll need:

• Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers.
• Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
• Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
• A flexible and positive working approach to suit customer needs and business demands.
• Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
• A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news.

It's a bonus if you have but not essential:

• Some financial services experience.
• Knowledge of banking products.
• Working knowledge of Microsoft Office applications.

We offer a range of benefits, including:

• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
• Up to five extra paid well-being days per year.

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey.