Customer Consultant - Toyota Sidcup

Toyota; Sidcup; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive company is seeking a Customer Consultant in Sidcup to manage the sales process and deliver exceptional customer service. Candidates should have proven sales experience and a full UK driving licence. The role offers a base salary with uncapped OTE of £50,000+, career progression opportunities, and a friendly working environment.

Benefits

Excellent basic salary

Company car

Market-leading benefits including healthcare and pension

Qualifications

• Previous experience as a Customer Consultant.
• Proven track record in sales within a Main Dealer environment.
• A full UK driving licence.

Responsibilities

• Look after the customer’s sales process from start to finish.
• Manage all sales appointments professionally.
• Maximise every sales opportunity to meet personal sales and profit targets.

Skills

Sales-driven

Excellent customer service skills

Ability to work efficiently under pressure

Job description

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Client:

Toyota

Location:

Sidcup, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

99da72dbf48d

Job Views:

6

Posted:

01.08.2025

Expiry Date:

15.09.2025

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Job Description:

Jemca is currently offering a fantastic opportunity as a Customer Consultant to join our business based out of our Toyota Sidcup dealership. As a Customer Consultant, you will look after the customer’s sales process from start to finish. Friendly and professional, you’ll work in your team to ensure that every customer’s experience of the dealership is exceptional.

You will manage all sales appointments professionally, ensure high-quality test drive experiences, and deliver on your sales targets. This role would suit an experienced Customer Consultant looking to grow their earning potential within one of the UK’s leading brands.

What we need

• Talk and listen to the customer to build rapport and accurately qualify their requirements.
• Demonstrate the most suitable options to the customer, encouraging them to experience the product.
• Maintain contact to ensure the customer is kept informed throughout the sales and pre-delivery process.
• Liaise with the customer to arrange a handover and complete all paperwork for vehicle registration.
• Personally hand over the vehicle and introduce the customer to the service team to secure future business.
• Understand the customer journey and be committed to delivering an unrivalled level of customer service.
• Ensure the Sales Process is followed in full.
• Build a relationship between yourself and the service team.
• Maximise sales opportunities with colleagues, e.g., Business Manager and Business Centre sales.
• Maximise every sales opportunity to meet personal sales and profit targets, including conversions, test drives, warranty, and add-on sales.
• Complete all administration accurately and on time.
• Deliver excellent service to everyone, ensuring their experience is memorable.
• Attend appointments booked by our Sales Enquiry Team.

Your Skills

• Previous experience as a Customer Consultant.
• Proven track record in sales within a Main Dealer environment.
• A full UK driving licence.
• Self-motivated and ambitious with a willingness to learn.
• Ability to work efficiently under pressure and towards targets.
• Excellent customer service skills.
• Experience working within a main dealer environment.
• Sales-driven and money motivated.

What we offer

• Excellent basic salary.
• Realistic and uncapped OTE of £50,000+.
• Toyota-specific training.
• Career progression opportunities up to General Manager.
• Bonus scheme based on sales targets.
• Additional bonuses for upselling and add-ons.
• Company car.
• Fun, friendly working environment.
• Market-leading benefits including healthcare, pension, childcare, and company lease scheme.