Customer Consultant - Toyota Reading

Toyota; Reading; On-site; GBP 25,000 - 50,000; Full time

Job summary

Toyota is seeking a Customer Consultant for their Reading dealership. In this role, you'll manage customer sales processes, ensuring exceptional service while meeting sales targets. You will work closely with team members, offering customers a memorable experience and growing your earning potential through a lucrative bonus scheme and support for career advancement.

Benefits

Excellent basic salary

Realistic and uncapped OTE of £50,000

Toyota-specific training

Career progression up to General Manager

Bonus scheme based on sales targets

Additional bonuses for upselling

Company car

Market-leading benefits including healthcare

Qualifications

• Previous experience as a Customer Consultant.
• Proven track record in sales within a Main Dealer environment.
• Full UK driving licence.

Responsibilities

• Manage the entire sales process from start to finish.
• Ensure high-quality test drive experiences.
• Deliver on personal sales and profit targets.

Skills

Sales Experience

Customer Service

Communication

Self-Motivation

Pressure Management

Job description

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Client:

Toyota

Location:

Reading, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

196a0ce9af67

Job Views:

5

Posted:

05.07.2025

Expiry Date:

19.08.2025

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Job Description:

Jemca is currently offering a fantastic opportunity as a Customer Consultant to join our business based out of our Toyota Reading dealership. As a Customer Consultant, you will look after the customer’s sales process from start to finish. Friendly and professional, you’ll work in your team to ensure that every customer’s experience of the dealership is exceptional.

You will manage all sales appointments professionally, ensure high-quality test drive experiences, and deliver on your sales targets. This role would suit an experienced Customer Consultant looking to grow their earning potential within one of the UK's best brands.

What we need

• Talk and listen to the customer to build rapport and accurately qualify their requirements
• Demonstrate the most suitable options to the customer, encouraging them to experience the product
• Maintain contact to ensure that the customer is kept informed throughout the sales and pre-delivery process
• Liaise with the customer to arrange a handover and complete all paperwork for a timely registration of the vehicle
• Personally hand over the vehicle and introduce the customer to the service team to secure future business
• Understand the customer journey experience and be committed to delivering an unrivalled level of customer service
• Ensure that the Sales Process is followed in full
• Build a relationship between yourself and the service team
• Ensure opportunities for sales by other colleagues are maximised, e.g., Business Manager and Business Centre sales
• Maximise every sales opportunity to meet personal sales and profit targets, including conversions, test drives, warranty, and add-on sales
• Complete all administration required, accurately and on time
• Deliver excellent service to everyone, making sure their experience is memorable
• Attend appointments booked by our Sales Enquiry Team

Your Skills

• Have previous experience as a Customer Consultant
• Proven track record in sales within a Main Dealer environment
• A full UK driving licence
• Be a self-motivated and ambitious person who is willing to learn
• Work efficiently under pressure and towards set targets
• Deliver excellent customer service to every customer
• Have experience working within a main dealer environment
• Be sales driven and money motivated

What we offer

• Excellent basic salary
• Realistic and uncapped OTE £50,000
• Toyota-specific training
• Career progression all the way up to General Manager
• Bonus scheme based on hitting sales targets
• Additional bonus based on upselling and add-ons
• Company car
• Fun, friendly working environment
• Market-leading benefits including healthcare, pension, childcare, and company lease scheme