Customer Consultant - Toyota Croydon

Toyota; Croydon; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading automotive dealership in Croydon is seeking a Customer Consultant to manage the sales process and ensure exceptional customer experiences. The ideal candidate will have prior sales experience, a full UK driving licence, and a desire to excel in a dynamic team environment. This role offers a competitive salary with uncapped OTE, Toyota-specific training, and career progression opportunities.

Benefits

Excellent basic salary

Realistic and uncapped OTE £50,000

Toyota-specific training

Career progression opportunities

Bonus scheme

Company car

Healthcare benefits

Pension plan

Childcare support

Company lease scheme

Qualifications

• Previous experience as a Customer Consultant.
• Proven track record in sales within a Main Dealer environment.
• Full UK driving licence required.

Responsibilities

• Manage the customer sales process from start to finish.
• Ensure high-quality test drive experiences.
• Maximise every sales opportunity.

Skills

Customer service excellence

Sales experience

Self-motivated

Communication skills

Driving licence

Job description

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Client:

Toyota

Location:

Croydon, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

9b04659a809b

Job Views:

5

Posted:

01.08.2025

Expiry Date:

15.09.2025

Job Description:

Jemca are currently offering a fantastic opportunity as a Customer Consultant to join our business based out of our Toyota Croydon dealership. As a Customer Consultant, you will look after the customer’s sales process from start to finish. Friendly and professional, you’ll work in your team to ensure that every customer’s experience of the dealership is exceptional.

You will manage all sales appointments professionally, ensure high-quality test drive experiences, and deliver on your sales targets. This role would suit an experienced Customer Consultant looking to grow their earning potential in one of the UK’s best brands.

What we need

• Talk and listen to the customer to build rapport and accurately qualify their requirements
• Demonstrate the most suitable options to the customer, encouraging them to experience the product
• Maintain contact to ensure that the customer is kept informed throughout the sales and pre-delivery process
• Liaise with the customer to arrange a handover and to complete all paperwork for a timely registration of the vehicle
• Personally, hand over the vehicle and introduce the customer to the service team to secure future business
• Understand the customer journey experience and be committed to delivering an unrivalled level of customer service
• Ensure that the Sales Process is followed in full
• Build a relationship between yourself and the service team
• Ensure opportunities for sales by other colleagues are maximised, e.g., Business Manager and Business Centre sales
• Maximise every sales opportunity to meet personal sales and profit targets, including conversions, test drives, warranty, and add-on sales
• Complete all administration required, accurately and on time
• Deliver excellent service to everyone, making sure their experience is memorable
• Attend appointments booked by our Sales Enquiry Team

Your Skills

• Have previous experience as a Customer Consultant
• Proven track record in sales within a Main Dealer environment
• A full UK driving licence
• Be a self-motivated and ambitious person who is willing to learn
• Work efficiently under pressure and towards set targets
• Deliver excellent customer service to every customer
• Have experience working within a main dealer environment
• Be sales driven and money motivated

What we offer

• Excellent basic salary
• Realistic and uncapped OTE £50,000
• Toyota-specific training
• Career progression all the way up to General Manager
• Bonus scheme based on hitting sales targets
• Additional bonus based on upselling and add-ons
• Company car
• Fun, friendly working environment
• Market-leading benefits including healthcare, pension, childcare, and company lease scheme