Customer Consultant (Key Holder)

THE BODY SHOP; Kingston upon Thames; On-site; GBP 18,000 - 25,000; Part time

Job summary

A leading ethical beauty brand in Kingston upon Thames is seeking a Consultant to support the store management team in driving sales and delivering exceptional customer service. The ideal candidate has strong interpersonal skills and a passion for beauty and retail. You will engage proactive with customers, recommending suitable products and ensuring adherence to company values and policies. Flexible availability for shifts is required.

Qualifications

• Customer service experience is preferred.
• Open availability for evening, weekend, and holiday shifts.

Responsibilities

• Support the store management team in driving sales and profit.
• Deliver exceptional customer service on the shop floor.
• Engage proactively with customers about products.

Skills

Strong interpersonal skills

Effective communication and listening skills

Genuine passion for beauty and retail

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision: business as a force for good. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand, committed to empowering people and enriching our planet. Our activist roots are reflected in everything we do, from iconic window posters to vegetarian products and campaigns. We stand up and speak the truth, doing things a little differently.

The Body Shop is dedicated to generating positive economic, social, and environmental impact. We are fighting for our beliefs now more than ever. Breaking the mold has always been part of our identity, and we seek someone who isn't afraid to shake things up.

Your role in a nutshell

Support the store management team in driving sales and profit by delivering exceptional customer service on the shop floor. Uphold the company's values and vision while ensuring adherence to procedures and policies.

More about the role

With over 2,000 products designed to suit every customer’s preference, our team engages daily with customers to understand their needs and recommend suitable products. Many products are made with natural ingredients sourced ethically through Community Trade programmes, helping communities build better lives as we promote responsible shopping.

As a Consultant, you will offer expert advice, share insights into The Body Shop’s philosophy, and learn about our products’ origins. You will proactively engage with customers to find products that match their preferences and lifestyles.

What we look for

• Strong interpersonal skills to build rapport with customers; customer service experience is preferred
• Effective communication and listening skills
• A genuine passion for beauty and retail
• Open availability for evening, weekend, and holiday shifts

Talent Drivers

Collaborative Skills, Personal Conduct, Commerciality, Purpose