Customer Consultant FTC 12h

THE BODY SHOP; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading beauty retailer seeks a Consultant to enhance customer experiences and boost sales. You will engage with customers, offer product insights, and promote the company's ethical values, fostering community awareness and development.

Qualifications

• Strong interpersonal skills to build rapport with customers.
• Open availability for evening, weekend, and holiday shifts.

Responsibilities

• Support the store management team in driving sales and profit.
• Deliver exceptional customer service and recommend suitable products.

Skills

Interpersonal skills

Communication

Customer service experience

Passion for beauty and retail

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision: business as a force for good. Over 40 years later, we are proud to be pioneering cruelty-free beauty and remaining committed to ethical practices. Our brand empowers people and enriches the planet, staying true to our activist roots through campaigns, vegetarian products, and ethical sourcing.

The Body Shop is dedicated to generating positive economic, social, and environmental impacts. We seek individuals who are not afraid to challenge norms and bring fresh ideas to our team.

Your role in a nutshell

To support the store management team in driving sales and profit by delivering exceptional customer service. To uphold the company's values and ensure adherence to policies.

More about the role

Our extensive range of over 2,000 products allows us to meet diverse customer needs. Our team engages with customers to recommend products that suit their preferences, emphasizing natural ingredients and community trade sourcing, contributing to ethical and community development.

As a Consultant, you will provide expert advice, share insights into our products and philosophy, and help customers find suitable products for their lifestyle.

What we look for

• Strong interpersonal skills to build rapport with customers (customer service experience is a plus)
• Effective communication and listening skills
• A genuine passion for beauty and retail
• Open availability for evening, weekend, and holiday shifts

Talent Drivers

Collaborative Skills

Personal Conduct

Commerciality

Purpose