Customer Consultant 8hrs bx

The Body Shop; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

The Body Shop seeks a passionate Consultant to support store management, enhance sales, and deliver unmatched customer service. You'll engage with customers, share insights on ethically-sourced products, and help them find solutions that enrich their lives. Ideal candidates have strong interpersonal skills and a genuine interest in beauty.

Qualifications

• Strong interpersonal skills to build rapport with customers.
• Customer service experience preferred.
• Open availability for evening, weekend, and holiday shifts.

Responsibilities

• Support the management team in driving sales and profit.
• Deliver exceptional customer service on the shop floor.
• Engage with customers to understand their needs and recommend products.

Skills

Interpersonal Skills

Communication

Listening Skills

Passion for Beauty

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision: business as a force for good. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand, committed to empowering people and enriching our planet. Our activist roots influence everything we do, from our iconic window posters to our vegetarian products and campaigns. We’re not afraid to stand up and speak the truth and like to do things a little differently.

The Body Shop is dedicated to generating positive economic, social, and environmental impact. We are fighting for what we believe in now more than ever. Breaking the mold has always come naturally to us, and we need someone who’s not afraid to shake things up.

Your role in a nutshell

To support the store management team in driving sales and profit by delivering exceptional customer service on the shop floor at all times. To demonstrate and uphold the company’s values and vision while ensuring adherence to procedures and policies.

More about the role

With over 2,000 products designed to suit every customer’s preference, our team is on-hand to engage with customers daily. We take the time to understand their needs and recommend products that make them feel good. Many of our products are made with natural ingredients sourced ethically through Community Trade programmes. When advising customers on skincare, we are not just selling an ideal but helping communities build better lives.

As part of our team of Consultants, you will offer expert advice and provide an inspiring insight into The Body Shop’s products and philosophy. You will learn about the products, their origins, and proactively engage with customers to find solutions that suit their preferences and lifestyles.

What we look for

• Strong interpersonal skills to build rapport with customers; customer service experience is preferred
• Effective communication and listening skills
• A genuine passion for beauty and the retail industry
• Open availability for evening, weekend, and holiday shifts

Talent Drivers

Collaborative Skills, Personal Conduct, Commerciality, Purpose