Customer Consultant 8hr

THE BODY SHOP; Greenhithe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading ethical beauty brand in Greenhithe is seeking retail consultants to support store management and deliver exceptional customer service. You'll engage with customers, understand their needs, and recommend beauty products while upholding the company's values of empowerment and sustainability. Ideal candidates have strong interpersonal skills and a passion for the beauty industry, with open availability for flexible shifts.

Qualifications

• Experience in customer service is a plus.
• Ability to engage with customers effectively.
• Open availability for flexible shifts.

Responsibilities

• Support store management in driving sales.
• Deliver exceptional customer service on the shop floor.
• Engage with customers to recommend suitable products.

Skills

Strong interpersonal skills

Effective communication

Passion for beauty

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision: business as a force for good. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand, committed to empowering people and enriching our planet. Our activist roots remain a core part of everything we do, from our iconic window posters to our vegetarian products and campaigns. We are not afraid to stand up and speak the truth and like to do things a little differently.

The Body Shop is dedicated to generating positive economic, social, and environmental impact. We are fighting for our beliefs more than ever. Breaking the mould has always come naturally to us, and we need someone who isn't afraid to shake things up.

Your role in a nutshell

To support the store management team in driving sales and profit by delivering exceptional customer service on the shop floor at all times. To demonstrate and uphold the company's values and vision while ensuring adherence to procedures and policies.

More about the role

With over 2,000 products designed to suit every customer's preference, our team is on hand to engage with customers daily. We take the time to understand their needs and recommend products that make them feel good. Our products are packed with natural ingredients, many sourced ethically through Community Trade programmes. When advising customers on skincare, we're not just selling an ideal but helping communities build better lives.

As part of our team of Consultants, you will offer expert advice and provide an inspirational insight into The Body Shop's products and philosophy. You'll learn about the products, their origins, and proactively engage with customers to find solutions suited to their preferences and lifestyle.

What we look for

• Strong interpersonal skills to build rapport with customers; customer service experience is a plus
• Effective communication and listening skills
• A genuine passion for beauty and retail
• Open availability for evening, weekend, and holiday shifts

Talent Drivers

Collaborative Skills

Personal Conduct

Commerciality

Purpose