Customer Consultant - 8 Hours FTC

THE BODY SHOP; Lincoln; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading ethical beauty brand as a consultant, where you'll engage with customers and provide insights into a wide range of vegetarian and vegan products. Enjoy comprehensive training, discounts, and opportunities for personal growth within the company.

Benefits

50% discount on regular products

30% discount on Gifts

Freebies for new products

Volunteer time for causes

Opportunities for growth

(UN) Uniform - Green Apron

Qualifications

• Interest in connecting with customers to enhance engagement.
• Open availability for evening, weekend, and holiday shifts.

Responsibilities

• Offer advice to customers and provide insight into products.
• Support store management in driving sales and delivering customer service.

Skills

Collaborative Skills

Personal Conduct

Commerciality

Purpose

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop is committed to generating positive economic, social, and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up.

Your role in a nutshell

As part of our dedicated team of consultants, you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will learn about the products, their origins, and proactively engage with customers to help them find a range that suits their preferences and lifestyle.

More about the role

1. Learn and understand our products — they're packed with natural ingredients, many sourced ethically through Community Trade programmes. We're not just selling skincare; we're helping communities build better lives.
2. Understand our customers' needs and recommend from over 2,000 vegetarian/vegan products that will make them feel good.
3. Support the store management team in driving sales and profit through delivering exceptional customer service.

What we look for

• Interest in connecting with customers to enhance engagement.
• Open availability for evening, weekend, and holiday shifts.

What we offer

• Comprehensive onboarding and training for you and your team.
• 50% discount on regular products and 30% on Gifts.
• Freebies — be the first to fall in love with our new products.
• Volunteer time to support causes important to you.
• Opportunities to connect with Community Partners to promote local activism.
• (UN) Uniform — wear what makes you feel good with our Green Apron.
• Opportunities for growth within the brand.
• Support to be your authentic self, with access to Inclusion & Belonging Networks like TBS Together Pride, SEEN Ethnicity, GO Far Gender, and This Ability Disability Network.

Talent Drivers

• Collaborative Skills
• Personal Conduct
• Commerciality
• Purpose