Customer consultant - 8 Hours - Fixed Term Contract

TN United Kingdom; Portsmouth; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic Customer Service Consultants to join their team in Portsmouth. In this role, you will support store management in driving sales through exceptional customer service. You will engage with customers, providing expert advice on a diverse range of beauty products while upholding the company's values. The ideal candidate will possess strong interpersonal skills, a passion for beauty, and be available for flexible shifts. This is an exciting opportunity to help customers discover products that enhance their lives while contributing to a sustainable future.

Qualifications

• Strong interpersonal skills to build rapport with customers.
• Ability to communicate and listen effectively.
• A genuine passion for beauty and the retail industry.

Responsibilities

• Support store management in driving sales and profit through exceptional customer service.
• Engage with customers to recommend products that suit their needs.
• Provide expert advice on products and uphold company values.

Skills

Interpersonal Skills

Customer Service Experience

Effective Communication

Passion for Beauty

Job description

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Client:

The Body Shop

Location:

Portsmouth, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

67b829bdee46

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Your role in a nutshell

To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.

More about the role

With over 2,000 exciting products designed to suit every customer's preference, there's a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes - so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too.

As part of our dedicated team of Consultants, you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.

What we look for

• Strong interpersonal skills to build rapport with customers - customer service experience is ideal
• Ability to communicate and listen effectively
• A genuine passion for beauty and the retail industry
• Open availability for evening, weekend, and holiday shifts.

Talent Drivers

Collaborative Skills, Personal Conduct, Commerciality, Purpose