Customer Consultant - 8 hours

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As part of our dedicated team of consultants, you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn about the products, their origins, and proactively engage with customers to find a range that suits their preferences and lifestyle.

More about the role

• Learn and understand our products — they're packed with natural ingredients, many sourced ethically through Community Trade programmes. We're not just selling skincare; we're helping communities build better lives.
• Learn our customers' needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel good.
• Support the store management team in driving sales and profit through delivering exceptional customer service.

What we look for

• An interest in connecting with customers to drive engagement.
• Open availability for evening, weekend, and holiday shifts.

What we offer

• Comprehensive onboarding for your new position.
• Training hours for you and your team as needed.
• A 50% discount on regular products and 30% on Gifts.
• Freebies — when we launch new products, our teams get the first chance to fall in love with them.
• Volunteer time to support causes that matter to you.
• Opportunities to connect with Community Partners and promote local activism.
• (UN) Uniform — we believe in personal expression. You'll get a Green Apron, and the rest is up to you — wear what makes you feel good.
• Opportunities to grow within the brand.
• Support and encouragement to be yourself. Employees can join our Inclusion & Belonging Networks, including TBS Together Pride, SEEN Ethnicity, GO Far Gender, and This Ability Disability Network.

Talent Drivers

Collaborative Skills, Personal Conduct, Commerciality, Purpose

Your role in a nutshell

As part of our dedicated team of consultants, you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will learn about the products, their origins, and proactively engage with customers to find a range that suits their preferences and lifestyle.

More about the role

• Learn and understand our products — they're packed with natural ingredients, many sourced ethically through Community Trade programmes. We're not just selling skincare; we're helping communities build better lives.
• Learn our customers' needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel good.
• Support the store management team in driving sales and profit through delivering exceptional customer service.

What we look for

• An interest in connecting with customers to drive engagement.
• Open availability for evening, weekend, and holiday shifts.

What we offer

• Comprehensive onboarding for your new position.
• Training hours for you and your team as needed.
• A 50% discount on regular products and 30% on Gifts.
• Freebies — when we launch new products, our teams get the first chance to fall in love with them.
• Volunteer time to support causes that matter to you.
• Opportunities to connect with Community Partners and promote local activism.
• (UN) Uniform — we believe in personal expression. You'll get a Green Apron, and the rest is up to you — wear what makes you feel good.
• Opportunities to grow within the brand.
• Support and encouragement to be yourself. Employees can join our Inclusion & Belonging Networks, including TBS Together Pride, SEEN Ethnicity, GO Far Gender, and This Ability Disability Network.