Customer Consultant 12hrs bx

The Body Shop; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join The Body Shop as a Consultant in London, where you'll play a vital role in delivering exceptional customer service and driving sales. You'll support a management team dedicated to ethical beauty and engage with customers, helping them discover products that enhance their well-being. Ideal candidates are passionate about beauty and possess strong interpersonal skills, open to flexible shifts.

Qualifications

• Strong interpersonal skills and customer service experience required.
• Effective communication and listening skills are essential.
• A genuine passion for beauty and retail is desired.

Responsibilities

• Support the store management team in driving sales and profit.
• Deliver exceptional customer service on the shop floor.
• Engage proactively with customers to find solutions.

Skills

Strong interpersonal skills

Customer service experience

Effective communication

Listening skills

Passion for beauty and retail

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision: business as a force for good. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand, committed to empowering people and enriching our planet. Our activist roots influence everything we do, from our iconic window posters to our vegetarian products and campaigns. We’re not afraid to stand up and speak the truth and like to do things a little differently.

The Body Shop is dedicated to generating positive economic, social, and environmental impact. We are fighting for our beliefs more than ever, breaking the mold naturally and seeking individuals who are not afraid to challenge norms.

Your role in a nutshell

To support the store management team in driving sales and profit through delivering exceptional customer service on the shop floor while demonstrating and upholding the company’s values and policies.

More about the role

With over 2,000 products designed to meet diverse customer preferences, our team engages daily with customers, learning their needs and recommending products that enhance their well-being. Our products, rich in natural ingredients and ethically sourced through Community Trade programs, help build better lives for communities while offering customers effective skincare options.

As a Consultant, you will provide expert advice, share insights into our products and philosophy, and engage proactively with customers to find solutions that fit their lifestyles.

What we look for

• Strong interpersonal skills and customer service experience
• Effective communication and listening skills
• A genuine passion for beauty and retail
• Open availability for evening, weekend, and holiday shifts

Talent Drivers

Collaborative Skills, Personal Conduct, Commerciality, Purpose