Customer Consultant 12 Hour Belfast Victoria Square

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision: Business as a force for good. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand with a focus on empowering people and enriching our planet. Our activist roots influence everything we do, from our iconic window posters to our vegetarian products and campaigns. We’re committed to standing up and speaking the truth, doing things a little differently.

The Body Shop is dedicated to creating positive economic, social, and environmental impacts. We are fighting for our beliefs more than ever, breaking the mould naturally, and seeking individuals who are not afraid to innovate.

Your role in a nutshell

Support the store management team in driving sales and profit by delivering exceptional customer service on the shop floor at all times. Uphold the values and vision of the company while ensuring adherence to policies and procedures.

More about the role

With over 2,000 products designed to suit every customer’s preference, our team engages daily with customers, learning their needs and recommending products that make them feel good. Our products, packed with natural ingredients and ethically sourced through Community Trade programs, help communities build better lives while providing effective skincare solutions.

As a Consultant, you will offer expert advice, provide insights into our products and philosophy, learn about product origins, and proactively engage with customers to find solutions suited to their preferences and lifestyles.

What we look for

• Strong interpersonal skills to build rapport with customers; customer service experience is ideal
• Effective communication and listening skills
• A genuine passion for beauty and the retail industry
• Open availability for evening, weekend, and holiday shifts

Talent Drivers

• Collaborative Skills
• Personal Conduct
• Commerciality
• Purpose