Customer Consultant

THE BODY SHOP; York and North Yorkshire; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading brand in ethical beauty, The Body Shop seeks a Consultant to enhance customer satisfaction and drive sales. This role involves direct engagement with customers, where you’ll share knowledge about products and inspire them to explore The Body Shop's philosophy. Candidates should possess strong interpersonal and communication skills, with a passion for beauty and retail. Flexibility for various shifts is essential.

Qualifications

• Experience in customer service is a plus.
• Strong interpersonal skills to build rapport with customers.
• Open availability for evening, weekend, and holiday shifts.

Responsibilities

• Support the store management in driving sales through exceptional customer service.
• Engage with customers daily to understand their needs and recommend products.
• Provide expert advice on products and philosophy of The Body Shop.

Skills

Interpersonal skills

Communication skills

Customer service

Passion for beauty and retail

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision: business as a force for good. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand, committed to empowering people and enriching our planet. Our activist roots remain a significant part of everything we do, from iconic window posters to vegetarian products and impactful campaigns. We're not afraid to stand up and speak the truth, doing things a little differently around here.

The Body Shop is dedicated to generating positive economic, social, and environmental impact. We're fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we seek someone who isn't afraid to challenge conventions.

Your role in a nutshell

To support the store management team in driving sales and profit through delivering exceptional customer service on the shop floor at all times. To demonstrate and uphold the company's values and vision while ensuring adherence to policies and procedures.

More about the role

With over 2,000 products designed to suit every customer's preference, our team is on hand to engage with customers daily. We take the time to understand their needs and recommend products that make them feel good. Our products are packed with natural ingredients, many sourced ethically through Community Trade programmes. When advising customers on skincare, we're not just selling an ideal but also helping communities build better lives.

As part of our dedicated team of Consultants, you will offer expert advice and provide an inspiring insight into The Body Shop's products and philosophy. You will learn about the products, their origins, and proactively engage with customers to find solutions that suit their lifestyles.

What we look for

• Strong interpersonal skills to build rapport with customers; customer service experience is a plus
• Effective communication and listening skills
• A genuine passion for beauty and retail
• Open availability for evening, weekend, and holiday shifts

Talent Drivers

Collaborative Skills

Personal Conduct

Commerciality

Purpose