Customer Consultant

THE BODY SHOP; York; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in ethical beauty is seeking passionate individuals to join their team. This role involves supporting management in driving sales and providing exceptional customer service. With a commitment to cruelty-free products and community trade, you will engage with customers, offering expert advice and insights into a diverse range of products. If you have a genuine passion for beauty and retail, along with strong interpersonal skills, this opportunity allows you to be part of a brand that values innovation and positive impact on both people and the planet.

Qualifications

• Strong interpersonal skills to build rapport with customers.
• Effective communication and listening skills are essential.

Responsibilities

• Support the store management team in driving sales and profit.
• Deliver exceptional customer service on the shop floor.

Skills

Interpersonal Skills

Customer Service Experience

Effective Communication

Listening Skills

Passion for Beauty and Retail

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision: Business as a force for good. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand, committed to empowering people and enriching our planet. Our activist roots influence everything we do, from our iconic window posters to our vegetarian products and campaigns. We are dedicated to standing up and speaking the truth, doing things a little differently.

The Body Shop is committed to generating positive economic, social, and environmental impact. We are fighting for our beliefs more than ever, breaking the mould naturally and seeking someone who isn't afraid to innovate.

Your role in a nutshell

To support the store management team in driving sales and profit by delivering exceptional customer service on the shop floor at all times. To demonstrate and uphold the company's values and vision while ensuring adherence to policies and procedures.

More about the role

With over 2,000 products designed to suit every customer, our team engages daily with customers, learning their needs and recommending products that enhance their well-being. Many products are made with natural ingredients sourced ethically through Community Trade programs, helping communities build better lives.

As part of our team, you will offer expert advice and provide an inspiring insight into The Body Shop's products and philosophy. You will learn about our products, their origins, and proactively engage with customers to find solutions that suit their preferences and lifestyles.

What we look for

• Strong interpersonal skills to build rapport with customers; customer service experience is preferred
• Effective communication and listening skills
• A genuine passion for beauty and retail
• Open availability for evening, weekend, and holiday shifts

Talent Drivers

Collaborative Skills

Personal Conduct

Commerciality

Purpose